Associate, Ticket Operations and Fulfillment
About The Position
The Associate, Ticket Operations and Fulfillment supports customers by accurately setting up and fulfilling tickets at scale. The role owns the end-to-end configuration, maintenance, and quality assurance of ticket inventory, ensuring compliance with customer requirements and seamless delivery across digital and physical inventory. Through proactive management of complex, high-volume ticket requests, precise inventory maintenance, and consistent adherence to service-level commitments, the Associate helps reduce customer effort and ensures reliable, efficient ticket delivery. This is an in-office role in Mesa, Arizona, working Monday through Friday. The position reports to the Director of Ticket Operations & Fulfillment. Compensation is $19–$21 per hour plus variable compensation.
Requirements
- Bachelor’s degree required.
- At least 1 year of related work experience.
- Excellent oral and written communication skills.
- Process-driven, creative thinker with the ability to articulate and implement innovative solutions.
- Exceptional follow-through and a high level of attention to detail.
- Ability to manage multiple projects and deliver work on time.
- Experience with Outlook and Excel.
- Comfort learning new software programs.
- High ethical standards, accountability, and integrity in all work.
Nice To Haves
- Previous box office or ticketing experience.
- Experience in box office, ticketing, or event fulfillment.
Responsibilities
- Execute accurate ticket setup and fulfillment to support customer needs.
- Respond to ticket-related fulfillment inquiries while meeting service-level expectations.
- Build and maintain ticket inventory for events, packages, and large-scale builds.
- Ensure ticket data accuracy, compliance, and quality before delivery.
- Distribute physical and electronic ticket orders accurately and on time.
- Partner with internal teams to support new account setups and high-volume ticket projects.
- Collaborate across teams to support efficient fulfillment operations and continuous improvement.
- Maintain organized fulfillment processes and documentation.
Benefits
- 401(k) with company match.
- Medical, dental, vision, and chiropractic health benefits.
- Unlimited PTO.
- Quarterly live event credits.
- Monthly happy hours and volunteering opportunities.
- Weekly catered breakfast.
- Big company perks with the autonomy of a high-growth startup.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
