Assoc Director, Project Mgmt - Nashville TN

Encore Global•Nashville, TN

5d•Onsite

About The Position

The Associate Director, Project Management (ADPM) executes complex and/or high-risk events and manages, mentors, and develops assigned project managers. The role assists the Director, Project Management (DPM) and sales team in determining event technical requirements for prospective and confirmed business. It supports company growth and profitability while enhancing service quality and relationships with venue partners and production customers. The ADPM helps implement processes and standard operating procedures that promote consistent event execution, effective deployment of production resources, team development, and compliance with Technical and Production Standards. This position reports directly to the Director, Project Management. The ADPM provides organizational leadership, supports performance management and succession planning, assists with forecasting and best practices, and acts as a production support resource for designated venue teams. The role oversees event planning and technical execution, consults with sales, helps manage resources and costs, and develops team members. The position is based primarily in an office environment, with event-related work and travel as required. Working times may include irregular hours and on-call status, including days, evenings, weekends, and holidays.

Requirements

BA/BS degree or equivalent experience.
At least 5 years of knowledge of audio-visual or a related technical skill set.
At least 5 years of live, large-venue audio-visual experience and expert-level technical skill in a discipline.
At least 5 years of technical or logistical experience in national and/or international live event management.
At least 6 years of project management experience.
At least 3 years of crew management experience.
At least 4 years of supervisory or leadership experience.
Ability to travel up to 30%.
Client relationship experience and strong customer service skills.
Excellent written and oral communication and organizational skills, including client relationship skills.
Experience successfully managing demanding corporate initiatives.
Strong financial acumen.
Ability to work well under pressure and multitask.
Proficient problem-solving and troubleshooting skills.
At least 4 years of 3D drafting software knowledge or experience.
Ability to meet the stated physical demands, including prolonged sitting and continuous visual and hearing requirements; reasonable accommodations may be made for individuals with disabilities.
Adherence to Encore appearance guidelines in the office and while traveling or at venues.

Nice To Haves

Project Management software experience.
MS Office experience.

Responsibilities

Support and execute company initiatives, and communicate goals and objectives clearly and frequently to team members.
Assist the DPM with performance management, employee development, and succession planning for Project Management talent.
Assist the DPM and Regional Leadership with forecasting and demand as needed.
Help develop and implement Project Management best practices and Standard Operating Procedures.
Serve as a production support resource or escalation point for sales and operations leadership for designated venue teams.
Consult with the DPM on deploying new technology, local training, and resources.
Ensure compliance with Technical and Production Standards and company policies and procedures.
Implement financial management initiatives, including goal setting, budgeting, and cost management.
Prepare and communicate technical production and labor schedules, sub-rental requirements, project scope, execution plans, and responsibilities to crew leaders, vendors, and venues.
Attend required client meetings, maintain organized show documentation, and respond to customer concerns and questions.
Assist in creating technical diagrams when required.
Develop and maintain strong customer and venue-partner relationships and provide outstanding customer service.
Serve as the lead onsite customer contact throughout events when required.
Manage all phases of technical event execution, from load-in through the show to load-out.
Manage inventory throughout events and coordinate onsite schedule, equipment, or workforce changes.
Manage event costs against the ECT Forecast and communicate onsite changes to the event owner for billing.
Provide feedback to the event owner to support post-show financial analytics.
Enforce Encore Production and Technical Standards, including room-set standards and appearance guidelines.
Provide technical consultation to sales teams and support financial goals through collaboration among Sales, Operations, and Production leadership.
Consult on profitability models and partner with regional leadership to mitigate external workforce and sub-rental spending.
Assist with assigning and scheduling team members so appropriate talent is matched to tasks.
Promote efficient use and deployment of resources by prioritizing internal equipment and minimizing sub-rental costs.
Monitor and improve team efficiency and productivity using standards and KPIs, and reinforce Encore’s purpose, mission, and core values.
Provide growth and development opportunities, clarify expectations, facilitate training, and help ensure a safe work environment.
Give continuous feedback to direct reports and conduct annual reviews.
Partner with the DPM and HR business partners on selection, performance management, salary administration, training and development, and strategic human resources planning.
Maintain a polished, professional image in accordance with Encore team member guidelines.