[US DC] Associate Director, Production Technology

HelloFresh • Chicago, IL

2d

About The Position

The Associate Director, Production Technology leads the strategic direction, operational performance, reliability, and continuous improvement of the technology ecosystem supporting HelloFresh’s North American fulfillment network. The role connects operations, engineering, IT, automation, and digital transformation to ensure fulfillment systems support safe, reliable, efficient, and scalable operations.

The role oversees performance and integration across warehouse management, execution, and control systems; material handling equipment; robotics; and supporting supply chain technologies. It aims to turn technology investments into measurable gains in throughput, productivity, order accuracy, service levels, labor efficiency, and cost to serve. In partnership with Operations, Engineering, Product, IT, and external technology providers, the position establishes proactive support, promotes technology standardization, and develops a scalable roadmap for company growth, operational resilience, and customer experience. The role requires up to 50% travel.

Requirements

• Extensive knowledge of warehouse management, execution, and control systems, including integrations with ERP, order management, inventory, transportation, and reporting platforms.
• Experience integrating automation technologies, robotics, conveyor systems, sortation, automated storage and retrieval systems, and intelligent orchestration platforms.
• Strong understanding of system architecture, integration standards, configuration management, testing, deployment, cybersecurity, and technology lifecycle management.
• Experience establishing scalable technology support models, service-level agreements, incident management processes, escalation protocols, and root-cause analysis practices.
• Track record of leading complex technology implementations, fulfillment center launches, facility expansions, automation upgrades, and network transformation initiatives.
• Ability to translate system performance into measurable business outcomes through KPIs, dashboards, operational reviews, and continuous improvement programs.
• Experience developing high-performing technical teams, managing vendor relationships, and leading cross-functional initiatives in complex, high-volume operational environments.
• Ability to develop technology roadmaps and prioritize investments based on business value, operational requirements, risk, and return on investment.

Responsibilities

• Develop and execute a multi-year fulfillment technology strategy aligned with HelloFresh’s North American supply chain, growth objectives, and operational excellence.
• Establish an integrated technology roadmap covering WMS, WES, WCS, robotics, automation, controls, system integrations, and operational support.
• Improve end-to-end fulfillment execution by coordinating enterprise applications, warehouse systems, automation platforms, and material handling equipment.
• Partner with Operations, Automation, Engineering, and IT to deploy and optimize scalable automation solutions that improve throughput, flexibility, labor efficiency, and asset utilization.
• Establish a standardized, proactive technology support model focused on system availability, predictive monitoring, rapid incident resolution, and long-term reliability.
• Drive operational improvements through performance analytics, root-cause elimination, process optimization, and technology-enabled continuous improvement.
• Lead technology delivery for fulfillment center launches, system implementations, automation deployments, and network transformation programs, supporting technical readiness and operational adoption.
• Build and develop a high-performing fulfillment technology organization and strengthen cross-functional partnerships.
• Standardize best practices and deliver reliable, scalable solutions that protect customer commitments, product freshness, inventory traceability, and on-time fulfillment.

Benefits

• 401K company match that vests immediately upon participation
• Team bonus opportunities
• Generous PTO
• Flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups open to all employees, including groups pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed