Associate Director, Technology
About The Position
The Associate Director of Technology is a member of the Office of Student Financial Assistance and reports to the Assistant Vice President of Financial Assistance and Operations. This position provides technical and managerial leadership for the office’s technology infrastructure, systems, and data activities, ensuring compliance and efficient financial aid delivery. The role directs a team of professionals and manages complex projects to streamline data analysis workflows, resolve system issues, and collaborate with IT and campus colleagues to support efficient financial aid awarding and student success. The Associate Director identifies opportunities to use technology to provide the funding, tools, and information needed to award aid to students. The position ensures systems meet compliance requirements while supporting efficient processes for students, faculty, and staff. It coordinates implementation of new and modernized business-system solutions and serves as a liaison to external vendors or partners involved in system development, implementation, or operations. The role also coordinates and performs testing for new and existing applications, including system upgrades and patching, and plans, conducts, and documents test results. Other work includes maintaining financial aid technologies and business solutions; developing instructional technical materials and conducting training; translating business processes into system requirements or solutions; evaluating how system resources can meet new requirements; analyzing data and supporting data requests; helping office and campus partners resolve complex business-system issues; and evaluating software solutions for their potential to support and enhance student success.
Requirements
- Master’s degree.
- Four years of related experience.
- Working knowledge of Title IV regulations.
- Knowledge of computer system capabilities, business processes, and workflow.
- Ability to conduct training on technologies.
- Ability to problem-solve and think analytically to identify optimal business-system solutions.
Responsibilities
- Manage and maintain financial aid technologies and business solutions.
- Provide technical and managerial leadership and oversee departmental systems, technology, and data activities.
- Direct a team of professionals and manage complex projects to streamline data analysis workflows and resolve system issues.
- Collaborate with IT and campus colleagues to support efficient financial aid awarding.
- Identify opportunities to use technology to provide funding, tools, and information necessary for awarding aid to students.
- Ensure systems meet compliance requirements and support efficient processes for students, faculty, and staff.
- Coordinate implementation of new and modernized business-system solutions.
- Serve as a liaison to external vendors or partners supporting business systems, including development, implementation, and operations.
- Perform and coordinate testing for new and existing system applications, including upgrades and patching; plan, conduct, and document test results.
- Develop instructional technical materials and conduct training.
- Translate business processes into system requirements or develop system solutions.
- Analyze new business requirements and determine how system resources can best meet them.
- Analyze data and support data requests.
- Assist office and campus partners in resolving complex business-system management problems or issues.
- Review, research, and evaluate software solutions for usefulness, benefits, and opportunities to support and enhance student success.
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What This Job Offers
Job Type
Full-time
Career Level
Director
