[US DC] Associate Director, Production Technology
About The Position
The Associate Director, Production Technology leads the strategic direction, operational performance, reliability, and continuous improvement of the technology ecosystem supporting HelloFresh’s North American fulfillment network. The role bridges operations, engineering, IT, automation, and digital transformation to ensure fulfillment systems support safe, reliable, efficient, and scalable operations. The position oversees the performance and integration of Warehouse Management Systems (WMS), Warehouse Execution Systems (WES), Warehouse Control Systems (WCS), material handling equipment, robotics, and supporting supply chain technologies. It ensures technology investments improve throughput, productivity, order accuracy, service levels, labor efficiency, and cost to serve. In partnership with Operations, Engineering, Product, IT, and external technology providers, the leader establishes proactive support, promotes technology standardization, and develops a scalable roadmap for growth, operational resilience, and customer experience. The role requires up to 50% travel.
Requirements
- Proven ability to develop technology roadmaps and prioritize investments based on business value, operational requirements, risk, and return on investment.
- Extensive knowledge of warehouse management, execution, and control systems, including integrations with ERP, order management, inventory, transportation, and reporting platforms.
- Experience integrating automation technologies, robotics, conveyor systems, sortation, automated storage and retrieval systems, and intelligent orchestration platforms.
- Strong understanding of system architecture, integration standards, configuration management, testing, deployment, cybersecurity, and technology lifecycle management.
- Experience establishing scalable technology support models, service-level agreements, incident management processes, escalation protocols, and root-cause analysis practices.
- Track record leading complex technology implementations, fulfillment center launches, facility expansions, automation upgrades, and network transformation initiatives.
- Ability to translate system performance into measurable business outcomes through KPIs, dashboards, operational reviews, and continuous improvement programs.
- Experience developing high-performing technical teams, managing vendor relationships, and leading cross-functional initiatives in complex, high-volume operational environments.
Responsibilities
- Develop and execute a multi-year fulfillment technology strategy aligned with North American supply-chain, growth, and operational-excellence objectives.
- Establish an integrated technology roadmap spanning WMS, WES, WCS, robotics, automation, controls, system integrations, and operational support.
- Improve coordination among enterprise applications, warehouse systems, automation platforms, and material handling equipment to optimize fulfillment execution.
- Partner with Operations, Automation, Engineering, and IT to deploy and optimize scalable automation solutions that improve throughput, flexibility, labor efficiency, and asset utilization.
- Establish a standardized, proactive technology support model focused on system availability, predictive monitoring, rapid incident resolution, and long-term reliability.
- Drive operational improvements through performance analytics, root-cause elimination, process optimization, and technology-enabled continuous improvement.
- Lead technology delivery for fulfillment center launches, system implementations, automation deployments, and network transformation programs, ensuring technical readiness and operational adoption.
- Build and develop a high-performing fulfillment technology organization.
- Strengthen cross-functional partnerships, standardize best practices, and deliver reliable, scalable solutions that protect customer commitments, product freshness, inventory traceability, and on-time fulfillment.
Benefits
- 401K company match that vests immediately upon participation
- Team bonus opportunities
- Generous PTO
- Flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups open to all employees, including groups pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
