Associate Director Product Manager - Payments

Chewy • Bellevue, WA

23h • Hybrid

About The Position

Chewy is hiring an Associate Director of Product Management for Payments on its Chewy Health team. The role is based in Bellevue, Washington; Boston, Massachusetts; Plantation, Florida; or Minneapolis, Minnesota, with a hybrid arrangement requiring three days per week in the office. It is not a remote role, and travel may be required.

The position leads the payment experience vision, roadmap, and delivery for Chewy Vet Care Clinics and other Chewy Health payment environments. The product manager will create a seamless and efficient way for pet parents and care teams to pay for veterinary services and related purchases, including prescriptions and clinic memberships. The role partners with the Rhapsody Practice Information Management System team to align payment experiences with invoicing, payment collection, and receipts, and collaborates with Chewy Payments leaders to maintain consistency with Chewy’s checkout experience.

The role owns the product roadmap from customer-first feature definition and prioritization through coordination with UX and technology teams, development, launch, and ongoing improvement. It also establishes success metrics, monitors performance, and uses data and customer feedback to evolve product requirements and experiences. The successful candidate will coordinate alignment and progress across technical and non-technical partners, including product, engineering, UX, customer service, Chewy Health, Chewy Core, merchandising, and executive stakeholders.

Requirements

• 11 or more years of professional experience in digital product management or a related field.
• Demonstrated ability to own products from ideation through delivery, independently or by leading teams.
• Ability to solve customer problems in ways that also deliver business value.
• Strong ability to develop strategy connecting customer insights, product architecture, and long-term strategy.
• Clear and effective communication skills, including the ability to align stakeholders across teams and levels.
• Collaborative approach and ability to bring others along in the process.
• Comfort using data to inform decisions, measure success, and identify opportunities.
• Strong attention to detail and ability to execute in complex, fast-moving environments.

Nice To Haves

• Bachelor’s degree or equivalent experience in Computer Science, Engineering, Business, or a related discipline is preferred.
• Understanding of the pet care industry and current trends shaping the space.
• Experience in payment acceptance or financial product development.
• Experience working with healthcare technology, especially EMRs, PIMS, or other health information management systems.
• Experience in e-commerce and in-store environments.

Responsibilities

• Build customer-centric payment experiences for pet parents and customer care team members at Chewy Vet Care clinics and across other Chewy Health payment environments.
• Partner with the Rhapsody Practice Information Management System team to support seamless invoicing, payment collection, and receipt processes for in-clinic and virtual care representatives.
• Own the payment method expansion strategy for Chewy Health, partnering with engineering and UX teams to launch new experiences.
• Partner with Chewy Health learning and development teams to develop standard operating procedures for payment experiences.
• Work with Payment Operations to ensure robust performance of payment products across Chewy Health environments.
• Engage with Chewy Customer Care to understand and resolve customer pain points related to Chewy Health payment experiences.
• Partner with Payments product leaders to develop and manage consistent payment experiences across Chewy.
• Work with data analytics teams to define and monitor success metrics and use insights to test, learn, evolve product requirements, and refine user experiences.
• Establish and run mechanisms for alignment and progress tracking across technical and non-technical partners.
• Own the product roadmap, define customer-first features, set priorities, coordinate with UX and technology team members, and manage development from intake through delivery.
• Ensure features launch on time, drive key performance indicators, and receive ongoing improvements.
• Collaborate with product, engineering, UX, customer service, Chewy Health, Chewy Core, merchandising, and executive stakeholders.

Benefits

• 401(k)
• New-hire and annual equity grants
• Annual bonus eligibility for C08+ positions
• Medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident insurance
• Parental leave
• Family services benefits
• Backup dependent care
• Flexible spending accounts
• Telemedicine
• Pet adoption reimbursement
• Employee assistance program
• Discounts, including 10% off pet insurance and 20% off at Chewy.com
• Unlimited PTO for exempt salary team members, subject to manager approval
• Six paid holidays per year
• Potential paid sick and family leave in accordance with applicable state and local regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Director