Associate Director Product Manager - Payments

Chewy•Boston, MA

1d•$166,000 - $265,000•Hybrid

About The Position

Chewy’s Chewy Health team is redefining how pet parents and veterinarians care for pets through an integrated experience across in-clinic, at-home, and app-based care. The Associate Director Product Manager - Payments will lead the payment experience vision, roadmap, and delivery for Chewy Vet Care Clinics and other Chewy Health payment environments. The role is based at a corporate location in Bellevue, Washington; Boston, Massachusetts; Plantation, Florida; or Minneapolis, Minnesota, and is hybrid, with three days per week in the office. Travel may be required. The position owns product roadmaps and customer-first features, sets priorities, coordinates with User Experience Design and technology teams, and manages development from intake through delivery. It ensures features launch on time, drive key performance indicators, and improve continuously. The role partners with teams across Chewy to create an efficient way for customers to pay for veterinary services and related purchases, including pharmacy prescriptions and clinic memberships. It also ensures payment experiences integrate with Chewy’s Rhapsody Practice Information Management System and align with Chewy’s broader checkout experience.

Requirements

11+ years of professional experience in digital product management or a related field.
Proven track record owning products from ideation through delivery, independently or by leading teams.
Demonstrated ability to solve customer problems in ways that also deliver business value.
Ability to drive strategy by connecting insights, product architecture, and long-term strategy.
Clear and effective communication skills, including the ability to align stakeholders across teams and levels.
Collaborative approach to partnering and bringing others along in the process.
Comfort using data to inform decisions, measure success, and uncover opportunities.
Strong attention to detail and ability to execute in complex, fast-moving environments.

Nice To Haves

Bachelor’s degree or equivalent experience in Computer Science, Engineering, Business, or a related discipline is preferred.
Understanding of the pet care industry and current trends shaping the space.
Experience working in payment acceptance or financial product development.
Experience working with healthcare technology, especially EMRs, PIMS, or other health information management systems.
Experience in e-commerce and in-store environments.

Responsibilities

Build a customer-centric payment experience for pet parents and customer care team members at Chewy Vet Care clinics and across other Chewy Health payment environments.
Partner with the Rhapsody Practice Information Management System team to support seamless invoicing, payment collection, and receipt processes for in-clinic and virtual care representatives.
Own the payment method expansion strategy for Chewy Health, partnering with engineering and user experience design teams to launch new experiences.
Partner with Chewy Health learning and development teams to develop standard operating procedures for payment experiences.
Work with Payment Operations to ensure robust performance of payment products across Chewy Health environments.
Engage with Chewy Customer Care to understand and resolve customer pain points related to Chewy Health payment experiences.
Partner with Payment product leaders to develop and manage consistent payment experiences across Chewy.
Work with data analytics teams to define and monitor success metrics, use insights to test and evolve product requirements, and refine user experiences.
Establish and run mechanisms for alignment and progress tracking across technical and non-technical partners.
Coordinate with product, engineering, UX, customer service, Chewy Health, Chewy Core, merchandising, and executive stakeholders.
Own product roadmaps, define customer-first features, set priorities, coordinate design and technology partners, and manage development from intake through delivery.
Ensure features launch on time, drive key performance indicators, and receive ongoing improvements.

Benefits

401(k) and a new-hire and annual equity grant; C08+ positions may also be eligible for an annual bonus.
Medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident insurance.
Parental leave and family services benefits.
Backup dependent care and flexible spending accounts.
Telemedicine and an employee assistance program.
Pet adoption reimbursement.
Discounts, including 10% off pet insurance and 20% off Chewy.com.
Unlimited PTO for exempt salary team members, subject to manager approval.
Six paid holidays per year.
Paid sick and family leave may be available in compliance with applicable state and local regulations.