Associate Director, Patient Recruitment and Engagement Lead

Thermo Fisher Scientific•Morrisville, NC

23h•Remote

About The Position

The Associate Director, Patient Recruitment and Engagement is a working manager on the PPD clinical research business of Thermo Fisher Scientific’s global Patient First Digital Solutions team. The role oversees a portfolio of studies and line-manages Lead and Senior Lead staff focused on recruitment for global clinical studies. It owns the recruitment process and oversees implementation and effectiveness of global recruitment strategies. This is a home-based position for candidates in the United States, with an East Coast preference, and requires global recruitment strategy and trial management experience. The role provides people management, coaching, mentoring, performance oversight, and operational expertise for patient recruitment. It may also serve as Functional Lead for global recruitment and retention strategies on studies, coordinating with local teams to ensure appropriate regional approaches, tracking enrollment metrics, managing risks, and communicating with clients as a subject matter authority. The position also oversees global recruitment and retention plans and collaborates with central campaign teams to develop solutions for specific patient populations. The position is based at home in the United States. Relocation assistance is not provided. Candidates must be legally authorized to work in the United States without sponsorship and pass a comprehensive background check, including drug screening. As-needed travel may be required, estimated at 0–20%.

Requirements

Bachelor's degree or equivalent and relevant formal academic or vocational qualification.
Previous patient recruitment management experience, including creation and management of global trial strategies, comparable to 10 years.
Five or more years of experience leading teams or managing staff.
Ability to plan, prioritize, and allocate resources to meet business objectives.
Ability to monitor team productivity, quality, and performance metrics.
Demonstrated experience leading, coaching, and developing teams.
Strong interpersonal, communication, and conflict-resolution skills.
Ability to foster a positive, inclusive, and high-performing team culture.
Ability to manage competing priorities in a fast-paced environment.
Excellent client-facing and interpersonal skills and ability to establish and maintain positive relationships.
Strong organizational and multitasking abilities, including capacity to manage multiple projects and meet deadlines.
Analytical ability to collect, analyze, and interpret data to inform decisions.
Knowledge of healthcare regulations, patient privacy laws, and ethical considerations in patient recruitment.
Proficiency with project management tools and software.
Ability to communicate, receive, and understand information and ideas with diverse groups in a comprehensible and reasonable manner.
Ability to work upright and stationary for typical working hours.
Ability to use and learn standard office equipment and technology proficiently.
Ability to perform successfully under pressure while prioritizing and handling multiple projects or activities.
Must be legally authorized to work in the United States without sponsorship.
Must pass a comprehensive background check, including drug screening.

Responsibilities

Oversee a portfolio of studies and line-manage Lead and Senior Lead staff dedicated to recruitment on global clinical studies.
Own the recruitment process and oversee implementation and effectiveness of global recruitment strategies.
Coach and mentor project team members in project delivery, planning, project review, risk management, and problem solving to support professional development and global alignment of work practices.
Manage staff activities, including interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.
Approve courses of action related to salary administration, hiring, corrective action, and terminations; review and approve time records, expense reports, leave requests, and overtime.
Support patient recruitment at internal, client, and bid defense meetings by providing operational expertise on recruitment solutions and strategy execution.
Bridge strategy and operational teams to support strategy retention and optimize execution plans.
Act as Functional Lead for global recruitment and retention strategies on assigned studies.
Work with local teams to understand country-level patient pathways and ensure region-appropriate methods and requirements are met.
Identify recruitment and retention risks, develop contingency and mitigation plans, and escalate issues as appropriate.
Serve as a subject matter authority on patient recruitment and retention in client communications.
Track metrics and build progress reports on enrollment targets.
Provide leadership in the resourcing process, evaluate workload, and improve efficiencies where possible.
Consult on proposals and requests for information with the commercial team and attend bid defenses as needed.
Oversee global study recruitment and retention plans and implement recruitment and retention strategies globally.
Work with the Central Recruitment campaign team to identify strategic solutions for specific patient populations.