Recruitment and Engagement Manager

Home Instead•Bowling Green, KY

About The Position

We Care Senior Care, a Home Instead franchise, is seeking a Recruiter for its Bowling Green location. The role focuses on recruiting Care Professionals through online postings, walk-ins, community networking, and other methods. It also manages and engages the Care Professional team through coaching, annual reviews, performance conversations, and retention initiatives. The employee represents Home Instead in the community and is expected to demonstrate the organization’s core value of Love—patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty, and commitment—in interactions with internal and external customers and staff. The role maintains employment records and completes hiring checks, collaborates with Scheduling to coordinate Care Professional schedules and high-quality matches, monitors client and Care Professional activity in software, and helps plan and execute Care Professional meetings. The position is accountable for metrics including utilization and turnover, and for optimizing Care Professional availability and hours.

Requirements

Associate’s degree in a business-related field or equivalent experience.
Two years of experience recruiting top talent.
Excellent verbal and written communication skills, with the ability to listen effectively.
Ability to work independently and maintain confidentiality.
Effective interpersonal skills and an ability to build relationships easily and naturally.
Sound judgment and good decision-making.
Discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures.
Complex problem-solving ability and capacity to organize and prioritize work.
Successful networking skills.
Professional appearance and demeanor.
Sales- and results-driven approach.
Sense of urgency while meeting deadlines.
Self-motivation.
Strategic thinking.

Responsibilities

Respond to employment inquiries in a friendly, professional, and knowledgeable manner.
Develop and implement recruitment strategies online and in the community, and identify key recruitment sources.
Schedule and conduct applicant interviews efficiently and professionally.
Conduct reference checks, criminal background checks, motor vehicle checks, and drug screens for Care Professionals in accordance with Home Instead standards.
Maintain employment records, including Form I-9 and W-4 documents, in the applicant tracking system.
Develop engagement strategies to promote Care Professional retention and satisfaction.
Schedule and conduct Care Professional annual reviews and supervision, including regular performance conversations, accountability, and problem resolution.
Partner with the Scheduling Department to coordinate Care Professional schedules, emphasizing high-quality matches and extraordinary relationships.
Meet expectations for critical metrics, including Care Professional utilization and turnover.
Monitor, mediate, and log client and Care Professional activity using the software system.
Help plan and successfully execute Care Professional meetings.
Optimize Care Professional availability and utilization of Care Professional hours.
Perform other duties as assigned.