Recruitment and Retention Manager

Blackbird Recruiting•Brooklyn, NY

21h•$100,000•Onsite

About The Position

The Recruitment and Retention Manager leads and scales the agency’s caregiver recruitment and retention functions. The role builds dependable sourcing channels, achieves measurable hiring targets, and partners with other departments to maximize staffing readiness and caregiver retention. The manager oversees recruitment personnel and reports directly to the agency Administrator or Director of Operations. This position manages recruitment staff and hiring pipelines, develops sourcing and marketing strategies, coordinates outreach with schools and community partners, and oversees candidates from initial inquiry through active employment. It aligns hiring with staffing demand and geographic, shift, and language needs; coordinates credential and eligibility verification with HR and compliance; and works with HR on new-hire retention check-ins. The manager also oversees recruitment spending and vendor performance and provides weekly dashboards and monthly strategic reports to senior leadership. Performance is measured through qualified applicant and interview volume, completed hires and activated aides, conversion and time-to-hire rates, partnership productivity and return on investment, cost per active hire, retention and reactivation outcomes, and the quality and timeliness of analytics reporting.

Requirements

Previous experience managing a recruitment team.
Strong supervisory, team coaching, negotiation, and cross-departmental communication skills.
High proficiency with Applicant Tracking Systems (ATS), spreadsheets, and data dashboards.
Proven capability to set metrics, lower cost-per-hire, and improve pipeline conversion performance.
Working understanding of home care compliance, hiring regulations, and privacy standards.

Nice To Haves

Home care, LHCSA, or HHA/PCA recruiting background is strongly preferred.
Deep functional knowledge of local caregiver sourcing channels and training-school relationships.

Responsibilities

Manage and lead recruitment department staff, including training, coaching, territory mapping, and individual conversion auditing.
Establish performance standards, pipeline goals, candidate communication scripts, and escalation procedures.
Build and maintain referral pipelines with HHA/PCA training schools, vocational programs, and workforce centers.
Coordinate agency presentations, graduate orientations, job fairs, and school outreach campaigns.
Design target-driven marketing strategies using job boards, digital ads, social media, and community networks.
Evaluate and optimize sourcing channels for lead quality, conversion velocity, and cost-per-hire efficiency.
Oversee candidate prescreening, tracking, and handoffs from initial inquiry to active employment.
Streamline applicant bottlenecks to reduce candidate drop-off while maintaining compliance integrity.
Align hiring initiatives with scheduling demand, prioritizing geographic regions, shifts, and language capabilities.
Coordinate with HR and compliance teams to ensure timely, accurate credential and eligibility verification.
Formulate 7-, 30-, 60-, and 90-day new-hire milestone check-ins with HR to improve caregiver retention.
Direct outreach campaigns to qualified inactive aides to facilitate reactivation.
Manage recruitment expenditures, referral incentives, event budgets, and vendor productivity metrics.
Prepare and deliver weekly performance dashboards and monthly strategic reports to senior leadership.
Track and improve recruitment and retention KPIs, including applicant and interview volume, hires, credential clearance, aide activation, conversion and time-to-hire, partnership ROI, cost per active hire, retention, reactivation, and analytics quality.