Director, Patient Engagement, Experience and Recruitment

Takeda • USA - MA - Virtual, MA

3d • $177,000 - $278,080 • Remote

About The Position

The Director, Patient Engagement, Experience and Recruitment leads the vision for innovative patient recruitment and retention practices on Takeda’s Clinical Study Startup and Engagement team. The role focuses on maximizing efficiency and patient centricity in clinical research operations and ensuring recruitment and retention services enable study teams to plan, forecast, and achieve enrollment goals. It also develops creative processes, methodologies, data, and technologies to improve these services. The position is remote and reports to the Head of Patient Engagement, Experience and Recruitment.

The director leads study-specific recruitment and retention strategies, guides a team and outsourced service model, and works with partners to deliver patient engagement and enrollment across clinical studies. The role provides expertise in trial optimization, recruitment planning, feasibility, site identification, vendor management, and the financial assessment of strategies and specialist vendors. It also supports continuous improvement, removes barriers to team success, and builds industry connections to help clinical operations meet enrollment goals.

Requirements

• Bachelor of Science degree required.
• At least 10 years of experience in patient recruitment, engagement, and trial optimization within a pharmaceutical company, CRO, or relevant vendor.
• Expertise with leading-edge trial optimization vendors, techniques, and methods.
• Proficiency with software models and database structures.
• Experience driving recruitment and retention strategies and country/site identification and/or generating materials and trial metrics.

Nice To Haves

• Advanced degree preferred.

Responsibilities

• Lead study-specific patient recruitment and retention strategies, including strategic partnerships, real-world data, and new technologies, with a focus on oncology, rare disease, gastroenterology, neuroscience, and plasma-derived therapies.
• Guide the Patient Recruitment and Retention team and develop activities to support clinical programs, including decision-support data and methods for enrollment cycle-time planning, protocol feasibility, site identification and selection, recruitment planning and modeling, and selection and management of central recruitment support vendors.
• Evaluate and communicate the financial impacts of specialist recruitment and retention vendors and recruitment strategies to key partners.
• Build a broad industry network to support Takeda clinical operations in achieving enrollment goals.
• Educate clinical operations staff on trial optimization principles and promote their application and broader expertise.
• Support team members in developing project-specific solutions, carrying out continuous improvement, and removing barriers to success.
• Work with key partners to develop and support collaborative activities that deliver patient engagement and enrollment in clinical research studies.
• Oversee and ensure the quality of existing patient recruitment and retention services.

What This Job Offers

• Job Type: Full-time
• Career Level: Director