Associate Director, Patient Recruitment and Engagement Lead

Thermo Fisher Scientific•Morrisville, NC

1d•$120,000 - $160,000•Remote

About The Position

The Associate Director, Patient Recruitment and Engagement is a working manager who oversees a portfolio of clinical studies and line-manages Lead and Senior Lead staff dedicated to recruitment on global clinical studies. The role owns the recruitment process and oversees implementation and effectiveness of global recruitment strategies. It is a home-based US position, with an East Coast preference, for candidates with global recruitment strategy and trial management experience, functional Lead experience on patient recruitment trials, and people-management skills. The role provides staff oversight, coaching, mentoring, professional development, performance management, and related management support. It supports Patient Recruitment at internal, client, and bid-defense meetings; bridges strategy and operations teams; and may act as Functional Lead for global recruitment and retention strategies. It partners with local teams to understand country-level patient pathways and ensure appropriate methods and requirements, identifies and escalates risks, serves as a subject matter authority in client communications, tracks enrollment metrics, and supports resourcing and proposals. The Associate Director oversees global study recruitment and retention plans, implements strategies, identifies barriers, develops risk mitigation plans, and works with the Central Recruitment campaign team on strategic solutions for specific patient populations. The position may require as-needed travel of 0–20%. Relocation assistance is not provided. Candidates must be legally authorized to work in the United States without sponsorship and pass a comprehensive background check, including drug screening.

Requirements

Bachelor's degree or equivalent and relevant formal academic or vocational qualification.
Comparable to 10 years of previous patient recruitment management experience, including creating and managing global trial strategies.
At least 5 years leading teams or managing staff.
Demonstrated experience leading, coaching, and developing teams.
Strong interpersonal, communication, and conflict-resolution skills.
Ability to foster a positive, inclusive, high-performing team culture.
Ability to manage competing priorities in a fast-paced environment and handle multiple projects while meeting deadlines.
Excellent client-facing and interpersonal skills, including the ability to establish and maintain positive relationships.
Strong organizational and multitasking abilities.
Analytical ability to collect, analyze, and interpret data to drive informed decisions.
Knowledge of healthcare regulations, patient privacy laws, and ethical considerations in patient recruitment.
Proficiency in project management tools and software.
Ability to communicate, receive, and understand information and ideas with diverse groups in a comprehensible and reasonable manner.
Ability to work upright and stationary for typical working hours.
Ability to use and learn standard office equipment and technology with proficiency.
Ability to perform successfully under pressure while prioritizing and handling multiple projects or activities.
Legally authorized to work in the United States without sponsorship.
Ability to pass a comprehensive background check, including drug screening.

Nice To Haves

East Coast location preference.
Global recruitment strategy and trial management experience.
Functional Lead experience on patient recruitment trials.

Responsibilities

Oversee a portfolio of studies and line-manage Lead and Senior Lead staff dedicated to recruitment on global clinical studies.
Own the recruitment process and oversee implementation and effectiveness of global recruitment strategies.
Coach and mentor project team members and support their professional development in project delivery, planning, review, risk management, problem solving, and global alignment of work practices.
Manage staff, including interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching, counseling, and separations.
Review and approve time records, expense reports, leave requests, and overtime; approve courses of action concerning salary administration, hiring, corrective action, and terminations.
Support Patient Recruitment at internal, client, and bid-defense meetings by providing operational expertise on recruitment solutions and strategy execution.
Bridge strategy and operational teams to support strategy retention and optimize execution plans.
Act as Functional Lead for global recruitment and retention strategies on assigned studies.
Work with local teams to understand country-level patient pathways and ensure region-appropriate methods and requirements.
Identify recruitment and retention risks, develop contingency plans, and escalate issues as appropriate.
Serve as a subject matter authority on patient recruitment and retention in client communications.
Track metrics and build progress reports on enrollment targets.
Provide leadership in resourcing, continually evaluate workload, and identify opportunities to improve efficiency.
Consult on proposals and requests for information with the commercial team and attend bid defenses as needed.
Oversee global study recruitment and retention plans and implement recruitment and retention strategies globally.
Identify potential barriers to recruitment and retention and develop risk mitigation plans.
Work with the Central Recruitment campaign team to identify strategic solutions for specific patient populations.
Plan, prioritize, and allocate resources to meet business objectives; monitor team productivity, quality, and performance metrics.