Associate Director, Patient Recruitment and Retention Execution Manager

Biogen

3d•$194,000 - $266,750

About The Position

The Patient Recruitment and Retention Execution Manager leads a team responsible for delivering patient recruitment, retention, and site engagement solutions across Biogen’s clinical trial portfolio. The role manages team performance, resource planning, and execution to ensure patient engagement strategies are implemented effectively and consistently. Key objectives include optimizing recruitment and retention outcomes, supporting study timelines, mitigating risks, and driving continuous process improvement. Reporting to the Director of Patient Recruitment and Retention Execution, this position is a key leadership role within the Patient Insights and Recruitment organization. It partners closely with Clinical Development and cross-functional stakeholders to support successful trial delivery. The role leads, coaches, and develops Recruitment & Retention Delivery Leads; sets team priorities and standards; manages resources and employee development; and oversees recruitment, retention, and site engagement activities across studies and programs. It ensures strategies are translated into actionable plans, monitors execution and risks, and communicates status and recommendations to leadership and stakeholders. The role also drives improvement in processes, tools, governance, reporting, vendor oversight, and functional initiatives.

Requirements

B.A. or B.Sc. in a scientific discipline; an advanced degree is preferred.
At least 8 years of relevant patient recruitment/retention experience within a CRO, patient recruitment vendor, or related pharma/biopharma environment.
At least 5 years of people management experience, including coaching, developing, and managing employee performance or equivalent leadership of a functional delivery team.
Strong vendor oversight experience, including KPI monitoring, budget awareness, risk management, issue resolution, and escalation management.
Demonstrated experience leading patient recruitment and retention execution across studies, programs, or disease areas, including complex or high-priority clinical trials.
Scientific and clinical acumen, with strong project management, communication, stakeholder management, presentation, and business skills.
Demonstrated ability to influence without authority, lead through ambiguity, balance competing priorities, and drive decisions in a matrixed clinical development environment.

Nice To Haves

Rare disease experience.
Neurology experience.
Global clinical trial experience.
Advanced degree.

Responsibilities

Lead, coach, and develop a team of Recruitment & Retention Delivery Leads supporting study-level execution.
Set team priorities, goals, performance expectations, and operating standards.
Manage resource planning, workload allocation, onboarding, performance feedback, and employee development.
Build team capability through best-practice sharing, talent development, and consistent execution standards.
Oversee delivery of patient recruitment, retention, and site engagement tactics across studies and programs.
Translate recruitment and retention strategies into actionable plans, timelines, milestones, and risk mitigation activities.
Monitor execution progress, identify delivery risks, optimize outcomes, and provide recommendations to study teams.
Serve as the senior operational liaison for recruitment and retention activities, communicating status, insights, risks, and mitigation plans to leadership and cross-functional stakeholders.
Influence stakeholders and drive alignment, decision-making, and timely action without direct authority.
Drive continuous improvement of processes, tools, governance, reporting, vendor oversight, and functional initiatives.
Demonstrate business acumen, accountability, and ownership of deliverables.

Benefits

Medical, dental, vision, and life insurance.
Fitness and wellness programs, including fitness reimbursement.
Short- and long-term disability insurance.
A minimum of 15 days of paid vacation and additional end-of-year shutdown time off (December 26–31).
Up to 12 company-paid holidays and 3 paid days off for Personal Significance.
80 hours of sick time per calendar year.
Paid maternity and parental leave benefit.
401(k) program with company-matched contributions.
Employee stock purchase plan.
Tuition reimbursement of up to $10,000 per calendar year.
Employee Resource Groups participation.
Short-term and long-term incentives, including cash bonus and equity incentive opportunities, for eligible regular employees.