Associate Director, eCommerce Operations & eProcurement
About The Position
The Associate Director, eCommerce Operations & eProcurement leads the strategy, business operations, and continued growth of Illumina’s eCommerce and eProcurement capabilities, with particular responsibility for scaling the eProcurement ecosystem. The role oversees customer procurement integrations, punchout, procurement platforms and marketplaces, customer onboarding, and B2B enablement to provide reliable, efficient digital purchasing experiences. The position also leads broader eCommerce Operations, including digital ordering operations, operational performance, production continuity, issue resolution, process optimization, and continuous improvement. It leads a team spanning eCommerce Operations and Business Development; Business Development remains a distinct function focused on growing adoption and value from digital commerce and eProcurement channels. The leader partners with Commercial Operations, Customer Care, Finance, Marketing, Product Ownership, PMO, IDS, and regional stakeholders to turn customer and business needs into scalable capabilities and measurable outcomes.
Requirements
- Bachelor’s degree typically required.
- Minimum 15 years of related experience.
- At least 7 years of management experience.
- Significant experience leading eProcurement programs, capabilities, or operations in a complex B2B environment.
- Hands-on experience with eProcurement ecosystems and customer procurement integrations, including punchout, procurement platforms and marketplaces, B2B enablement, and customer onboarding.
- Experience scaling eProcurement capabilities and driving customer adoption across customers, markets, or business units.
- Significant experience in eCommerce, digital commerce, digital operations, or related business functions.
- Strong understanding of B2B digital purchasing, digital ordering, and order-to-cash processes.
- Experience partnering across business, commercial, operational, and technology organizations to deliver and support eProcurement solutions.
- Experience leading teams, developing talent, and managing an expanded scope of responsibility.
- Experience leading complex, cross-functional digital and operational programs involving multiple stakeholders and dependencies.
- Ability to identify customer and operational friction and translate business needs into scalable solutions and actionable priorities.
- Strong analytical, operational, and problem-solving skills, including the ability to use data and performance metrics to drive continuous improvement.
- Strong communication, stakeholder management, and influencing skills, including effectiveness with senior leaders and cross-functional partners.
Responsibilities
- Lead the strategy, operations, and expansion of eProcurement capabilities, including customer procurement integrations, punchout, procurement platforms and marketplaces, and other B2B digital purchasing channels.
- Own the business side of eProcurement customer onboarding and enablement, partnering with business and technology teams to deliver scalable integrations and purchasing experiences.
- Identify opportunities to expand eProcurement adoption across customers, regions, and business units.
- Establish scalable processes for onboarding, supporting, and expanding eProcurement customers.
- Partner with customers and internal stakeholders to understand procurement requirements, identify friction, and improve digital purchasing experiences.
- Drive continuous improvement and operational performance across eProcurement and digital ordering channels.
- Lead eCommerce Operations, including production continuity, issue resolution, escalation management, process improvement, and operational performance.
- Identify opportunities to automate manual processes and improve scalability and efficiency across digital commerce operations.
- Establish and monitor KPIs for eProcurement and eCommerce Operations, including adoption, operational performance, customer experience, and business impact.
- Partner with Product Ownership, PMO, and IDS to translate business and customer requirements into prioritized technology capabilities and improvements.
- Lead and develop the eCommerce Operations team, establishing accountability, priorities, and development opportunities.
- Provide people leadership for the Business Development role while maintaining it as a distinct organizational capability.
- Partner with Commercial Operations, Customer Care, Finance, Marketing, regional teams, and technology partners to drive adoption and business outcomes.
Benefits
- Variable cash program (bonus or commission) eligibility for all employees.
- Equity may be included for eligible roles.
- Access to genomics sequencing.
- Family planning benefits.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Retirement benefits.
- Paid time off.
- Employee Resource Groups offering career development experiences, cultural awareness, and social responsibility opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
