eCommerce Operations Associate

Arbor Day Foundation•Lincoln, NE

1d•Hybrid

About The Position

The Arbor Day Foundation is hiring an eCommerce Operations Associate to support the day-to-day operations and growth of its mission-driven ecommerce business. The role manages a diverse portfolio—including live trees and nursery products, merchandise, seasonal offerings, and other business lines—and coordinates catalog information, inventory and procurement activities, merchandising, promotions, order issue resolution, and ecommerce systems. The position reports to the Ecommerce Manager and collaborates with Procurement, Marketing, Creative, Customer Service, Operations, Technology, and other partners. The position is based at the Lincoln Campus in Lincoln, Nebraska. The in-office schedule is Monday, Tuesday, and Thursday, with optional remote work on Wednesday and Friday. The associate will help maintain a catalog of more than 1,000 products, support purchasing and inventory decisions, use data to improve merchandising and operations, coordinate cross-functional projects, maintain and improve business processes and systems, and support potential marketplace expansion. Success includes maintaining accurate and engaging product listings, coordinating launches and seasonal initiatives, using insights to improve business performance, and proactively resolving problems and advancing projects.

Requirements

Passion for the Arbor Day Foundation’s mission, nature, environmental stewardship, and people.
Relevant experience in ecommerce operations, merchandising, catalog management, inventory coordination, retail operations, or a related field.
Strong organizational, analytical, and project management skills, including the ability to manage multiple priorities and deadlines.
Ability to work across teams, build relationships, and drive work forward collaboratively.
A proactive, solution-oriented mindset and interest in improving processes and solving business challenges.
Experience using data, Excel, reporting tools, and business systems to identify opportunities and support decision-making.
Strong attention to detail and commitment to accurate, high-quality work.

Nice To Haves

Experience with ecommerce platforms such as Shopify, Magento, WooCommerce, nopCommerce, or similar tools.

Responsibilities

Manage and maintain an accurate ecommerce catalog of more than 1,000 products across multiple business lines.
Create, update, organize, and retire product listings, including names, descriptions, attributes, pricing, imagery, availability, merchandising details, and related content.
Develop accurate and appealing product listings aligned with brand standards and informed by search engine optimization practices.
Coordinate seasonal assortment changes, product launches, product expansion, promotions, and catalog updates.
Perform ecommerce platform maintenance, merchandising updates, and quality assurance; review website functionality and product presentation, and coordinate issue resolution.
Manage routine purchase order entry and other transactional activities supporting ecommerce operations.
Partner with Procurement and operational teams on inventory planning, product availability, purchasing decisions, and seasonal demand.
Review sales, inventory, customer demand, and product information to support assortment and purchasing recommendations; monitor inventory risks and coordinate accurate inventory information across systems and teams.
Investigate and resolve order issues, returns, fulfillment exceptions, and other nonstandard customer or operational situations; identify recurring issues and recommend changes.
Use ecommerce, customer, product, sales, inventory, and operational data to identify trends, risks, customer pain points, merchandising opportunities, profitability considerations, and improvement opportunities.
Conduct initial research and analysis, translate findings into recommendations and actions, evaluate assortment and merchandising opportunities, and track the impact of changes.
Plan and coordinate ecommerce projects, product expansions, seasonal transitions, promotions, system updates, and process changes.
Act as a primary liaison among ecommerce and cross-functional partners; coordinate product information, imagery, pricing, inventory details, deadlines, and operational requirements for campaigns, launches, and promotions.
Manage multiple priorities and requests with clear communication, documentation, ownership, and follow-through; identify dependencies, clarify responsibilities, communicate risks, and influence progress without direct authority.
Identify opportunities to simplify, automate, standardize, or improve ecommerce processes and workflows; document process gaps, recurring issues, customer pain points, and operational risks.
Develop and maintain standard operating procedures, system guidance, decision resources, and other documentation that captures institutional knowledge.
Serve as a knowledgeable business user of the ecommerce platform and connected product, inventory, ordering, and reporting tools.
Own or support implementation and ongoing effectiveness of a product information management system and other ecommerce tools, as assigned; coordinate tool issue resolution and support testing, adoption, and continuous improvement.
Support evaluation and implementation of additional marketplaces or ecommerce channels, such as Amazon, including operational requirements for product information, inventory, pricing, order workflows, customer support, and partner responsibilities.
Bring forward recommendations and help prioritize ecommerce growth opportunities.

Benefits

Medical, dental, and vision coverage, with PPO and HDHP options.
Company-paid basic life insurance coverage of $15,000, plus voluntary options.
Company-paid short- and long-term disability coverage.
Employee Assistance Program with confidential counseling and resources for employees and families.
Optional accident, critical illness (including infertility coverage), and hospital indemnity insurance.
401(k) retirement plan with immediate eligibility and company match up to 5%; full vesting after five years.
Flexible Spending Accounts and Health Savings Account for healthcare and dependent care expenses.
Eight paid holidays, one floating holiday, and annual holiday “Unplug Time.”
Paid parental leave: 12 weeks for birthing parents and two weeks for non-birthing parents; adoption leave is also included.
Paid vacation, sick leave, and volunteer time off.
Professional development access through LinkedIn Learning and tuition reimbursement.
Annual learning goal encouraging 40 or more hours of development.
HealthJoy app included with the health plan for care navigation.
Wellness incentives and recognition gifts for work anniversaries and birthdays.
Exclusive discounts and free admission to Tree Adventure, Arbor Lodge State Historical Park, golf, and more.