Inbound Ecommerce Associate

Goodwill Greater Milwaukee & Chicago•Racine, WI

About The Position

The Inbound Ecommerce Associate prepares and lists items for online sale and shipment to customers nationwide. The role involves examining, testing, and evaluating merchandise—including networking and electronic equipment—to assess functionality and value; photographing and accurately describing items; maintaining inventory; responding to customer inquiries; and packing and shipping orders. Associates work independently and collaboratively, rotate between stations, and may assist with special projects and training new team members. The role supports Goodwill’s mission through productive, customer-focused work and requires adherence to safety and production standards. The position follows a rotating two-week schedule. Front-half associates work Sunday through Wednesday in Week A and Sunday through Tuesday in Week B. Back-half associates work Wednesday through Saturday in Week A and Thursday through Saturday in Week B. Shifts run from 7:00 AM to 5:30 PM.

Requirements

Basic reading, writing, and math skills.
Computer skills, including functional knowledge of word processing, email, and internet software.
Forklift certification if required at the site.
Ability to function independently in a work setting.
Ability and willingness to follow company policies, procedures, Kaizen guidelines, and safety and security regulations.
Ability to provide excellent customer service to internal and external customers.
Ability to contribute as a productive and collaborative team member and accurately track personal production as directed.
Ability to stand and/or walk for the duration of a 10-hour work period.
Ability to bend and reach while working with merchandise.
Ability to lift, push, or pull up to 75 pounds.
Manual dexterity to operate material-handling equipment and grasp items for inspection and sorting.
Ability to visually inspect merchandise and markings and use jeweler loops up close.

Nice To Haves

Forklift experience.

Responsibilities

Feed books and media items onto a commercial conveyor belt system.
Photograph and list merchandise accurately, including noting damage.
Determine merchandise value based on quality, trends, brands, and price guides.
Examine, test, and evaluate networking and electronic equipment to determine value and functionality.
Move materials throughout the warehouse and assist with loading and unloading for shipping and transportation.
Use software and hardware to dispose of data on data-bearing devices according to procedures.
Organize inventory by stocking and stowing listed products.
Respond to customer inquiries about orders, order status, pricing, item descriptions, inventory, and shipping or receiving.
Pack, seal, label, and prepare materials for shipping using appropriate tools and supplies.
Use shipping software to ship items accurately and efficiently with cost-effective carriers.
Assist with training and mentoring associates.
Maintain production standards and an organized, clean work area while following safety procedures and using PPE as needed.
Meet or exceed daily productivity goals by handling products efficiently and accurately, and rotate between stations regularly.
Safely operate a pallet jack and follow company and OSHA safety guidelines.