Ecommerce Operations Supervisor

Come join us•Redlands, CA

About The Position

The Ecommerce Operations Supervisor is a hands-on operational leader responsible for directing outbound fulfillment and managing high-performance teams in a fast-paced Direct-to-Consumer (DTC) environment. The role combines team leadership with operational execution to support consistent service levels, inventory accuracy, and cost management. In collaboration with distribution center leadership and cross-functional partners, the supervisor develops scalable processes for omni-channel fulfillment while maintaining quality and efficiency standards. The supervisor manages order processing across multiple sales channels, improves fulfillment efficiency, oversees team performance and staffing, and supports employee development. The role also drives process improvements, maintains operational procedures, and ensures associates understand and follow quality, handling, equipment, and safety requirements.

Requirements

At least 3 years of supervisory or lead experience in ecommerce fulfillment, DTC operations, or omni-channel distribution environments.
Team leadership, mentoring, and talent-development skills.
Proficiency with warehouse management systems (WMS) and ecommerce shipping platforms.
Carrier and vendor relationship management skills.
Problem-solving and continuous-improvement mindset.
Performance management and KPI-driven accountability skills.
Safety and compliance leadership.
Demonstrated knowledge of good manufacturing practices (cGMPs) and OSHA regulations.
Strong computer skills, including PC and Microsoft Office Suite.

Nice To Haves

Bilingual in Spanish and English.

Responsibilities

Manage volatile-volume, fast-moving order processing across multiple sales channels using DTC and ecommerce fulfillment knowledge.
Tailor operational processes to the requirements of online retail, marketplace, and direct-to-consumer fulfillment strategies.
Drive fulfillment efficiency improvements that support distribution center performance and protect customer experience and brand reputation.
Collaborate with leadership on outbound schedules, paperwork accuracy, truck-loading efficiency, inventory accuracy, and order replenishment.
Monitor, measure, and analyze individual and team performance against KPIs; identify gaps and provide real-time coaching.
Ensure quality and quantity expectations are met, with attention to shipping accuracy, internal on-time metrics, and dock-to-delivery performance.
Assign workloads and schedule associates to balance productivity, customer deadlines, and operational priorities.
Recruit, onboard, develop, and mentor outbound fulfillment employees and potential future leaders.
Plan staffing levels using seasonal volume forecasts and business growth objectives, balancing permanent capacity with temporary staffing.
Maintain team engagement through communication, development opportunities, inclusion, retention, and accountability.
Establish scalable team structures and cross-training to support peak seasons and operational changes.
Deliver ongoing training and retraining to meet productivity and quality standards.
Guide associates on item handling, equipment operation, safety protocols, and fulfillment best practices.
Review, update, and communicate operational procedures and process improvements, ensuring associate understanding and compliance.
Identify and implement process improvements within outbound functions and across distribution center operations; track their impact on throughput and efficiency.
Identify cost-saving opportunities and present recommendations to leadership for approval and implementation.
Perform other duties as assigned.