Senior Director, eCommerce Business Operations & Strategy

JCrew • New York, NY

14h • Hybrid

About The Position

The Senior Director, Business Operations & Strategy serves as the operating and strategic right hand to J.Crew’s eCommerce leadership team. Reporting to the EVP, eCommerce & Digital Experience, this leader owns the organization’s operating rhythm, establishes rigor around business performance and the P&L, and accelerates the initiatives that matter most. The role combines strategic problem-framing and analysis with hands-on execution to drive work through to results.

This high-trust, high-visibility position works across functions to improve how the eCommerce organization plans, prioritizes, makes decisions, and executes. The Senior Director builds alignment and earns credibility through judgment and influence, helping teams work together more clearly, efficiently, and effectively. The role also anticipates competitive, customer, and industry changes and brings relevant opportunities and risks to leadership.

Requirements

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• 10+ years of progressive experience in business operations, strategy, consulting, or corporate finance, including experience supporting or leading a commercial business.
• Ability to work as both a strategist and operator, from framing questions and running analysis through driving work to completion.
• Strong business and financial acumen, including P&L fluency and the ability to connect operational drivers to revenue, margin, and profitability.
• Strong analytical judgment, including the ability to critically interpret data, identify important questions, and turn analysis into clear decisions.
• Experience designing and managing operating cadences such as business reviews, planning cycles, and goal-setting processes for a sizable organization.
• Demonstrated ability to accelerate complex cross-functional initiatives by creating structure, accountability, and momentum.
• Exceptional influence and communication skills, including executive presence and the ability to challenge thinking, build alignment, and earn trust across functions and levels.
• Comfort with ambiguity and shifting priorities, with sound judgment about when to apply rigor and when to move quickly.

Nice To Haves

• MBA.
• eCommerce, retail, or consumer experience.
• Genuine curiosity about customers and the business.

Responsibilities

• Design and run the business operating cadence, including weekly performance reviews, monthly and quarterly business reviews, planning cycles, and leadership meetings; set agendas, frame decisions, drive outcomes, and maintain accountability.
• Accelerate high-priority initiatives by establishing structure, milestones, ownership, and momentum across teams, clearing obstacles, and personally driving work when needed.
• Establish a consistent, fact-based approach to understanding business performance, partnering with Business Insights & Analytics and Finance to ensure the right questions are asked and insights lead to decisions and action.
• Frame strategic questions for the eCommerce business, direct analytical work with Analytics, Finance, and functional teams, pressure-test assumptions, and translate conclusions into recommendations and actionable plans.
• Improve organizational ways of working by clarifying decision rights, streamlining processes, reducing unnecessary meeting and reporting burdens, and strengthening planning, communication, and execution.
• Partner across Merchandising, Planning, Marketing, Technology, Supply Chain, Finance, and HR to support cross-functional work and represent eCommerce in enterprise forums.
• Monitor competitive, customer, and industry shifts, assess their implications, and bring emerging opportunities and risks to leadership.
• Serve as a senior leader and trusted advisor across J.Crew; influence peers and senior leaders, build alignment on priorities, and mobilize teams around important work.

Benefits

• Medical, dental, prescription, and vision insurance for eligible associates and family members.
• Family planning support, including fertility, adoption, and surrogacy support.
• Fitness discounts and medical travel benefits.
• Associate discounts across J.Crew, J.Crew Factory, and Madewell.
• Hybrid work model.
• Summer Fridays, with the office closing at 1:00 PM during summer months.
• Philanthropic efforts and the J.Crew Cares Program supporting local communities.
• PTO package and a winter break at the end of December for eligible full-time Home Office associates.
• Opportunity for a bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior