Senior Director, eCommerce Business Operations & Strategy

J.Crew • New York, NY

1d • $183,100 - $246,550 • Hybrid

About The Position

J.Crew's eCommerce business is a significant growth driver. This role is designed to build the operational foundation for this business, translating strategy into actionable execution and establishing the necessary operating rhythm for a business of this scale and ambition. The Senior Director, Business Operations & Strategy will serve as the operational and strategic partner to the eCommerce leadership team, overseeing how the business plans, prioritizes, makes decisions, and progresses. This leader will own the organization's operating rhythm, set rigorous standards for performance and P&L management, and drive key initiatives forward. The position requires a blend of strategic thinking and execution, involving framing critical business questions, applying data and structure to find answers, and leading efforts to achieve results. It's a role demanding analytical and commercial thinking, comfort working across all functions, and a drive to make the organization more efficient, agile, and collaborative.

Requirements

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• 10+ years of progressive experience in business operations, strategy, consulting, or corporate finance, including experience supporting or leading a commercial business.
• Demonstrated ability to function as both a strategist and an operator, from framing questions to driving execution.
• Strong business and financial acumen, including P&L fluency and the ability to link operational drivers to financial outcomes.
• Highly analytical with the judgment to interpret data critically, ask insightful questions, and translate analysis into clear decisions.
• Experience designing and managing operating cadences (e.g., business reviews, planning cycles, goal-setting) for a sizable organization.
• Proven ability to accelerate complex cross-functional initiatives, establishing structure, accountability, and momentum.
• Exceptional influence and communication skills, with executive presence to challenge thinking, build alignment, and earn trust.
• Comfort with ambiguity and shifting priorities, with the judgment to prioritize rigor.
• Genuine curiosity about the customer and the business.

Nice To Haves

• MBA preferred.
• eCommerce, retail, or consumer experience preferred.

Responsibilities

• Own the Operating Rhythm: Design and manage the business's operational cadence, including weekly performance reviews, monthly and quarterly business reviews, planning cycles, and leadership meetings. Set agendas, frame decisions, drive outcomes, and ensure accountability.
• Accelerate Priority Initiatives: Drive critical initiatives forward by providing structure, milestones, owners, and momentum. Clear obstacles and personally lead efforts that span multiple teams.
• Build Rigor Around the Business: Define essential business knowledge for decision-making and ensure a consistent, fact-based approach to performance evaluation. Collaborate with Business Insights & Analytics and Finance to ensure relevant questions are asked and insights lead to decisions and actions.
• Shape the Strategic Agenda: Frame key questions for the eCommerce business and direct the work to answer them, leveraging Analytics, Finance, and functional teams. Develop a point of view, test assumptions, and translate conclusions into actionable recommendations and plans.
• Improve Ways of Working: Identify and address organizational inefficiencies, duplication, or lack of clarity. Clarify decision rights, streamline processes, reduce meeting and reporting burdens, and elevate planning, communication, and execution standards.
• Partner Across the Enterprise: Act as a trusted liaison with Merchandising, Planning, Marketing, Technology, Supply Chain, Finance, and HR. Build relationships and shared context to facilitate cross-functional collaboration and represent eCommerce in enterprise forums.
• Anticipate What’s Next: Look ahead to future business trends by monitoring competitive, customer, and industry shifts. Assess implications and present opportunities and risks for leadership planning.

Benefits

• Medical, dental, prescription, and vision insurance
• Family planning (fertility, adoption & surrogacy support)
• Fitness discounts
• Medical travel
• Associate discount across J.Crew, J.Crew Factory, and Madewell brands
• Summer Fridays (office closes at 1:00 PM on Fridays during Summer)
• Community Impact support through philanthropic efforts and the J.Crew Cares Program
• Winter Break (end of December for eligible full-time associates at Home Office)
• Paid Time Off (PTO) package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior