Associate Customer Service Representative Everyday Banking

Wells Fargo Bank•Sioux Falls, SD

1d•Onsite

About The Position

Wells Fargo is hiring an Associate Customer Service Representative in Everyday Banking. This position is the front line of a high-volume, inbound call center, supporting customers across financial products and services through phone and digital channels. The role operates in a fast-paced, dynamic, and metric-driven environment and focuses on providing timely, accurate support, resolving customer concerns, and delivering a positive customer experience. The role is onsite at 3201 N 4th Ave, Sioux Falls, South Dakota. The position includes seven weeks of paid classroom and on-the-job training, with coaching on Wells Fargo banking products, procedures, and services. Training is scheduled to begin January 11, 2027, or January 19, 2027, and runs Monday through Friday, 8:00 a.m. to 4:30 p.m. Employees must attend the full training period. The business is open Monday through Saturday, 7:00 a.m. to 7:00 p.m.; regular schedules are based on business need. Additional hours may be required, and a shift differential may apply under the company's policy.

Requirements

At least 6 months of customer service, financial services, or contact center support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
Ability to attend the full duration of the required seven-week training period.
Ability to work additional hours as needed.
Must work onsite at the posted location.

Nice To Haves

Experience delivering customer support in a financial services contact center.
Customer service experience using active listening and effective communication to identify customer needs, resolve inquiries, address concerns, and build customer relationships.
Experience managing inquiries in a fast-paced, high-volume, metric-driven environment while maintaining professionalism, accuracy, and service quality.
Problem-solving skills, including researching issues, identifying root causes, evaluating solutions, and delivering timely resolutions.
Attention to detail and ability to navigate multiple systems, applications, and search tools while maintaining accuracy and compliance with policies and procedures.
Experience collaborating with customers, business partners, and team members to achieve shared goals, resolve escalations, and deliver positive outcomes.
Resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations.

Responsibilities

Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support.
Assist customers with inquiries, transactions, and service requests across financial products and services, using empathy.
Provide a positive customer experience through clear communication, empathy, and problem-solving.
Perform routine tasks according to established processes, procedures, and regulatory guidelines.
Navigate multiple systems to access information, document interactions, and complete transactions.
Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate.
Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction.
Review customer information for accuracy and completeness and maintain appropriate records.
Follow applicable Wells Fargo policies and procedures and fulfill risk and compliance obligations, including timely escalation and remediation of issues.