Associate Customer Service Representative Everyday Banking

Wells Fargo Bank • San Antonio, TX

1d • Onsite

About The Position

Wells Fargo is hiring an Associate Customer Service Representative for Everyday Banking. The role is the front line in a high-volume inbound call center, supporting customers across financial products and services through phone and digital channels. Representatives work in a fast-paced, dynamic, metric-driven environment to provide timely and accurate information, address concerns, resolve issues, and support a positive customer experience.

The position includes seven weeks of paid classroom and on-the-job training, with coaching on Wells Fargo banking products, procedures, and services. Training is scheduled for 8:00 a.m.–4:30 p.m., Monday through Friday, beginning January 19, 2027, or January 25, 2027. The regular schedule is based on business needs and includes at least one weekend day and some holidays. This position must be performed on-site at 4101 Wiseman Blvd, Building 201, San Antonio, Texas 78251. The role is not eligible for visa sponsorship.

Requirements

• At least 6 months of customer service, financial services, or contact center support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
• Ability to attend the full duration of required training.
• Ability to work additional hours as needed.
• Must work on-site at the posted location.
• Regular schedule includes working at least one weekend day and some holidays.
• Not eligible for visa sponsorship.

Nice To Haves

• Experience delivering customer support in a financial services contact center.
• Customer service experience using active listening and effective communication to identify customer needs, resolve inquiries, address concerns, and build customer relationships.
• Experience managing inquiries in a fast-paced, high-volume, metric-driven environment while maintaining professionalism, accuracy, and service quality.
• Problem-solving skills, including researching issues, identifying root causes, evaluating solutions, and delivering timely resolutions.
• Attention to detail and ability to navigate multiple systems, applications, and search tools while maintaining accuracy and compliance.
• Experience collaborating with customers, business partners, and team members to achieve shared goals, resolve escalations, and deliver positive outcomes.
• Resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations.

Responsibilities

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely and accurate support.
• Assist customers with inquiries, transactions, and service requests across financial products and services, using empathy.
• Deliver a positive customer experience through clear communication, empathy, and problem-solving.
• Perform routine tasks by following established processes, procedures, and regulatory guidelines.
• Navigate multiple systems to access information, document interactions, and complete transactions.
• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate.
• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction.
• Review customer information for accuracy and completeness and maintain appropriate records.
• Attend the full duration of the required seven-week training period.
• Follow applicable Wells Fargo policies and procedures and fulfill risk and compliance obligations, including escalating and remediating issues appropriately.

Benefits

• Robust benefits
• Competitive compensation
• Programs designed to support work-life balance and well-being
• Paid seven-week training
• Shift differential may be available under the terms of the shift differential policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed