Associate Customer Service Representative Everyday Banking

Wells Fargo•Sioux Falls, SD

2d•Onsite

About The Position

Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. The role serves as the front line in a high-volume, inbound call center, providing timely support across financial products and services. The representative works in a fast-paced, highly dynamic, metric-driven environment to provide accurate information, address customer concerns, resolve issues, and support a positive customer experience. The position is on-site at 3201 N 4th Ave, Sioux Falls, South Dakota. Required paid training lasts seven weeks and includes classroom instruction, on-the-job training, and coaching about Wells Fargo banking products, procedures, and services. Training begins January 11, 2027, or January 19, 2027, with hours of 8:00 a.m. to 4:30 p.m., Monday through Friday. Attendance for the full training period is required. The business is open Monday through Saturday, 7:00 a.m. to 7:00 p.m.; the regular schedule will be based on business need. Additional hours may be required, and the schedule may qualify for a shift differential under the applicable policy. The role is not eligible for visa sponsorship.

Requirements

At least 6 months of customer service, financial services, or contact center support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to attend the full duration of the required training period.
Ability to work additional hours as needed.
Must work on-site at the posted location.

Nice To Haves

Experience delivering customer support in a financial services contact center.
Customer service experience using active listening and effective communication to identify customer needs, resolve inquiries, address concerns, and build customer relationships.
Experience managing customer inquiries in a fast-paced, high-volume, metric-driven environment while maintaining professionalism, accuracy, and service quality.
Problem-solving skills, including researching issues, identifying root causes, evaluating solutions, and delivering timely resolutions.
Attention to detail and ability to navigate multiple systems, applications, and search tools while maintaining accuracy and compliance with policies and procedures.
Experience collaborating with customers, business partners, and team members to achieve shared goals, resolve escalations, and deliver positive outcomes.
Resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations.

Responsibilities

Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support.
Assist customers with inquiries, transactions, and service requests across financial products and services, using empathy.
Deliver a positive customer experience through clear communication, empathy, and problem-solving.
Perform routine tasks by following established processes, procedures, and regulatory guidelines.
Navigate multiple systems to access information, document interactions, and complete transactions.
Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate.
Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction.
Review customer information for accuracy and completeness and maintain appropriate records.
Follow applicable Wells Fargo policies and procedures and meet risk and compliance obligations, including escalating and remediating issues as appropriate.