Associate Customer Service Representative Everyday Banking

Wells Fargo & Company•Irving, TX

2d•Onsite

About The Position

Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking to serve as a front-line representative in a high-volume inbound call center. The role provides timely support across financial products and services in a fast-paced, dynamic, and metric-driven environment. The representative supplies accurate information, addresses customer concerns, resolves issues, and supports a positive customer experience across phone and digital channels. The position is on-site at 401 W. Las Colinas Blvd. Bldg. #1, Irving, Texas. Employees must attend the full seven-week paid training program, with classes starting January 11, January 19, or January 25, 2027. Training hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Regular schedules are based on business needs; the service center is open Sunday through Saturday, 6:00 a.m. to midnight Central Time, and the schedule will include at least one weekend day and some holidays. Additional hours may be needed, and a shift differential may apply under company policy. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of customer service, financial services, or contact center support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Must attend the full duration of the required seven-week training period.
Ability to work additional hours as needed.
Must work on-site at the posted location.
Regular schedule includes at least one weekend day and some holidays.
Not eligible for visa sponsorship.

Nice To Haves

Experience delivering customer support in a financial services contact center.
Customer service experience using active listening and effective communication to identify customer needs, understand customers, resolve inquiries, address concerns, and build relationships.
Experience managing inquiries in a fast-paced, high-volume, metric-driven environment while maintaining professionalism, accuracy, and service quality.
Problem-solving skills, including researching issues, identifying root causes, evaluating solutions, and delivering timely resolutions.
Attention to detail and ability to navigate multiple systems, applications, and search tools while maintaining accuracy and compliance.
Experience collaborating with customers, business partners, and team members to achieve shared goals, resolve escalations, and deliver positive outcomes.
Resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations.

Responsibilities

Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely and accurate support.
Assist customers with inquiries, transactions, and service requests across financial products and services, using empathy.
Deliver a positive customer experience through clear communication, empathy, and problem-solving.
Perform routine tasks by following established processes, procedures, and regulatory guidelines.
Navigate multiple systems to access information, document interactions, and complete transactions.
Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate.
Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction.
Review customer information for accuracy and completeness and maintain appropriate records.
Follow applicable risk programs, company policies and procedures, and risk and compliance obligations; escalate and remediate issues appropriately and make sound risk decisions.