Associate Customer Service Representative Everyday Banking

Wells Fargo & Company•San Antonio, TX

2d•Onsite

About The Position

Wells Fargo is hiring an Associate Customer Service Representative in Everyday Banking to serve as a front-line representative in a high-volume, inbound call center. The role supports customers across financial products and services in a fast-paced, dynamic, and metric-driven environment. The representative provides timely and accurate information, addresses concerns, resolves issues, and contributes to a positive customer experience through phone and digital channels. The role includes classroom training, continued on-the-job training, and coaching on Wells Fargo banking products, procedures, and services. The seven-week paid training begins January 19, 2027, or January 25, 2027. Training hours are 8:00 a.m.–4:30 p.m., Monday through Friday, and attendance for the full training period is required. The position is on-site at 4101 Wiseman Blvd, Building 201, San Antonio, Texas. The regular schedule is based on business needs; the company is open 24 hours a day, and the schedule includes at least one weekend day and some holidays. Additional hours may be required. This role is not eligible for visa sponsorship.

Requirements

At least 6 months of customer service, financial services, or contact center support experience, or equivalent experience demonstrated through work, training, military experience, education, or a combination of these.
Ability to attend the full duration of the required seven-week training period.
Ability to work additional hours as needed.
Ability to work on-site at the posted location.
Ability to work at least one weekend day and some holidays according to the regular schedule.

Nice To Haves

Experience delivering customer support in a financial services contact center.
Customer service experience using active listening, effective communication, customer-needs identification, and customer understanding to resolve inquiries, address concerns, and build relationships.
Experience managing inquiries in a fast-paced, high-volume, metric-driven environment while maintaining professionalism, accuracy, and service quality.
Problem-solving skills, including researching issues, identifying root causes, evaluating solutions, and providing timely resolutions.
Attention to detail and ability to navigate multiple systems, applications, and search tools while maintaining accuracy and compliance.
Experience collaborating with customers, business partners, and team members to achieve shared goals, resolve escalations, and deliver positive outcomes.
Resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations.

Responsibilities

Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support.
Assist customers with inquiries, transactions, and service requests across financial products and services.
Deliver a positive customer experience through clear communication, empathy, and problem-solving.
Perform routine tasks according to established processes, procedures, and regulatory guidelines.
Navigate multiple systems to access information, document interactions, and complete transactions.
Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate.
Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction.
Review customer information for accuracy and completeness and maintain appropriate records.
Follow applicable risk programs, Wells Fargo policies and procedures, and risk and compliance obligations; escalate and remediate issues as appropriate.