Associate Customer Service Representative Everyday Banking

Wells Fargo Bank•Irving, TX

1d•Onsite

About The Position

Wells Fargo is hiring an Associate Customer Service Representative in Everyday Banking. The role serves as a front line in a high-volume, inbound call center, providing timely support across financial products and services. The position operates in a fast-paced, dynamic, and metric-driven environment, addressing customer concerns, resolving issues, and supporting a positive customer experience through phone and digital channels. The position is onsite at 401 W. Las Colinas Blvd. Bldg. #1, Irving, TX 75039. Required paid training lasts seven weeks, with a class starting January 11, January 19, or January 25, 2027. Training hours are 8:30 a.m. to 5:00 p.m., Monday through Friday, and attendance for the full training period is required. The company is open from 6:00 a.m. to midnight Central Time, Sunday through Saturday. Regular schedules are based on business needs and include at least one weekend day and some holidays. Additional hours may be required. A shift differential may apply under the applicable policy. This role is not eligible for visa sponsorship.

Requirements

At least 6 months of customer service, financial services, or contact center support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
Ability to attend the full duration of the required training period.
Ability to work additional hours as needed.
Must work onsite at the posted location.
Regular schedule includes at least one weekend day and some holidays.
This role is not eligible for visa sponsorship.

Nice To Haves

Experience delivering customer support in a financial services contact center.
Customer service experience using active listening, effective communication, identifying customer needs, and customer understanding to resolve inquiries, address concerns, and build customer relationships.
Experience managing inquiries in a fast-paced, high-volume, metric-driven environment while maintaining professionalism, accuracy, and service quality.
Problem-solving skills, including researching issues, identifying root causes, evaluating solutions, and delivering timely resolutions.
Attention to detail and ability to navigate multiple systems, applications, and search tools while maintaining accuracy and compliance.
Experience collaborating with customers, business partners, and team members to achieve shared goals, resolve escalations, and deliver positive outcomes.
Resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations.

Responsibilities

Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support.
Assist customers with inquiries, transactions, and service requests across financial products and services, using empathy.
Deliver a positive customer experience through clear communication, empathy, and problem-solving.
Perform routine tasks in accordance with established processes, procedures, and regulatory guidelines.
Navigate multiple systems to access information, document interactions, and complete transactions.
Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate.
Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction.
Review customer information for accuracy and completeness and maintain appropriate records.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.