Associate Community Manager - The Retreat West

Landmark Properties•Orlando, FL

About The Position

The Associate Community Manager is responsible for marketing the community and achieving leasing targets while prioritizing the needs, requests, and follow-up of prospective residents and residents. The role maintains professionalism and courtesy and reports to the Community Manager. It has no direct reports. The Associate Community Manager supports leasing and marketing, general administration, financial management, personnel training, customer service, facilities, and risk control. Responsibilities include developing marketing strategies, monitoring leasing performance, supporting rent growth, maintaining accurate records, guiding leasing staff, communicating with residents and stakeholders, assisting with property inspections and turn planning, and responding to safety and emergency matters. Duties may be modified as community needs change and are not an all-inclusive list. The work environment is generally moderately noisy. The employee may infrequently drive for company business, including intrastate or interstate travel, or travel by air. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Prepare marketing plans and develop strategies and programs to meet occupancy goals.
Prepare and monitor daily and weekly leasing reports and make pricing recommendations to support optimal rent growth.
Ensure leasing staff follow corporate procedures and Fair Housing laws.
Ensure data is accurately entered in Entrata and that prospect follow-up is effective.
Promote a favorable image of the community to achieve property objectives and public recognition.
Generate and track prospective-resident traffic using effective marketing techniques.
Oversee leasing tasks needed to close sales, including appointments, lead generation, tours, model maintenance, and traffic follow-up.
Complete and submit materials on time, including market surveys, marketing calendars, guest cards, and service requests.
Keep social media channels updated to promote the property.
Oversee renewal kick-off activities, including events and Community Ambassador zone walks.
Maintain confidentiality of client, resident, and company information.
Attend and contribute to staff, special, and emergency meetings; follow company policies and procedures; maintain a clean, professional work environment; and report time and attendance.
Understand lease documents and addendums and clearly communicate relevant information to residents, prospective residents, and parents.
Participate in move-in and move-out activities, manage time effectively, and assist with corporate projects as requested.
Maximize revenue and occupancy and operate marketing activities within the approved marketing budget.
Ensure Landmark LEASE protocols are practiced by staff and train leasing staff in on-campus and student-frequented marketing locations.
Train leasing staff to review and explain lease documents and addendums.
Understand and exceed the needs and expectations of residents, prospective residents, clients, and vendors.
Maintain effective communication with residents, parents, and university personnel.
Create and distribute the monthly newsletter and resident communications.
Direct roommate mediation and resident conflict resolution, encouraging respect for individual differences.
Participate in resident-retention programs.
Assist the Community Manager with creating and implementing a successful turn plan.
Walk the property regularly to identify and address maintenance issues.
Assist the Community Manager and maintenance team with quarterly unit inspections and follow-up on maintenance issues.
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, and provide emergency response and referral resources.
Document and address resident behavior that violates the law or lease agreement.
Identify and report safety and security risks to the Community Manager.
In the Community Manager’s absence, prepare and submit incident reports.
Assist the Community Manager with emergency situations in coordination with the corporate team.