Associate Community Manager - The Retreat on Milledge

Landmark Properties•Athens, GA

About The Position

The Associate Community Manager is responsible for effectively marketing the community and ensuring leasing targets are achieved. The role prioritizes the needs, requests, and follow-up of prospects and residents while maintaining professionalism and courtesy. The Associate Community Manager reports to the Community Manager and has no direct reports. The position supports leasing and marketing, general administration, financial management, personnel training, customer service, facilities, and risk control. It includes developing marketing strategies, monitoring leasing performance, supporting resident retention, coordinating community communications, assisting with property inspections and turn planning, and responding to safety and emergency matters. The work environment typically has a moderate noise level. The employee may infrequently drive for intrastate or interstate company business or travel by air. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Maintain confidentiality of client, resident, and company information.
Understand and adhere to company policies and procedures.
Understand lease documents and addendums and be able to explain relevant information clearly.
Maintain professionalism and courtesy.
No specific education or years of experience requirements are stated.

Responsibilities

Prepare marketing plans and develop strategies and programs to meet occupancy goals.
Prepare and monitor daily and weekly leasing reports and make pricing recommendations to support optimal rent growth.
Ensure leasing staff comply with corporate procedures and Fair Housing laws.
Ensure accurate data entry in Entrata and effective follow-up.
Represent the community favorably to support property objectives and public recognition.
Generate and track prospective resident traffic using effective marketing techniques.
Conduct or oversee sales-closing tasks, including appointments, lead generation, tours, model maintenance, and traffic follow-up.
Complete and submit required materials on time, including market surveys, marketing calendars, guest cards, and service requests.
Keep social media channels updated to promote the property.
Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks.
Maintain confidentiality of client, resident, and company information.
Attend and contribute to staff, special, and emergency meetings.
Understand and follow Landmark Properties policies and procedures.
Maintain a clean and professional work environment and report time and attendance.
Understand lease documents and addendums and communicate relevant information to residents, prospective residents, and parents.
Participate in move-in and move-out activities.
Manage time efficiently and effectively and assist with corporate projects as requested.
Maximize revenue and occupancy and operate marketing activities within the approved marketing budget.
Ensure staff practice Landmark LEASE protocols.
Train leasing staff on campus marketing and locations frequented by students.
Train leasing staff to review and explain lease documents and addendums.
Understand and exceed the needs and expectations of residents, prospective residents, clients, and vendors.
Communicate actively and effectively with residents, parents, and university personnel.
Create and distribute the monthly newsletter and resident communications.
Direct roommate mediation and resolution of resident conflicts while encouraging respect for individual differences.
Participate in resident retention programs.
Assist the Community Manager in creating and implementing a successful turn plan.
Walk the property regularly to identify and address maintenance issues.
Assist the Community Manager and maintenance team with quarterly unit inspections to identify and address maintenance issues.
Understand, communicate, and enforce community safety, emergency, and fire evacuation procedures, including providing emergency response and referral services and resources.
Document and address resident behavior that violates the law or community lease agreement.
Identify and report safety and security risks to the Community Manager.
Prepare and submit incident reports when the Community Manager is absent.
Assist the Community Manager with emergency situations in conjunction with the corporate team.