Community Ambassador - The Retreat at Fayetteville

Landmark Properties•Fayetteville, AR

About The Position

The Community Ambassador is a frontline representative responsible for providing exceptional service to prospective and current residents and helping maximize community occupancy. The role guides prospective residents through the leasing process, supports marketing and community events, and works toward sales goals set by the Associate Community Manager and Community Manager. The Community Ambassador reports to the Community Manager and has no direct reports. No travel is required. The position averages 15–20 hours per week, with availability for varied hours, including evenings and weekends, as business needs dictate. Responsibilities include explaining housing contracts and addendums, generating and following up on leads, scheduling and conducting tours, supporting marketing campaigns and events, and helping maintain a positive resident experience. The role also performs opening and closing tasks, responds to inquiries, maintains prospect and resident records, assists with packages and maintenance requests, and supports operational and turn-related work such as inspections, move-ins and move-outs, cleaning, painting, and furniture placement. The employee must follow community policies, Fair Housing requirements, and applicable corporate procedures and laws.

Requirements

High school diploma or equivalent required.
Strong organizational skills.
Dependability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Availability to work an average of 15–20 hours per week, including morning, evening, and weekend hours, university closings, and turn periods when extended hours may be required.
Ability to perform after-hours lockouts and participate in the on-call rotation.

Nice To Haves

Pursuing a bachelor’s degree in a relevant major, such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.
Experience with Entrata.

Responsibilities

Explain the Housing Contract and related addendums to prospective residents, residents, and guarantors.
Complete leasing tasks to close sales in accordance with V.I.B.E.S. training guidelines, including generating leads, completing guest cards, scheduling and conducting tours, and following up with leads.
Support community promotion through social media, on- and off-campus marketing events, and email and text campaigns using property management software.
Encourage participation in Residence Life activities and help maintain a positive community environment.
Assist with resident concerns and conflicts, escalating matters to the appropriate manager as needed.
Perform daily opening and closing checklists, inspect the model and tour route, and perform housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond promptly and professionally to internet and telephone inquiries.
Enter maintenance requests as needed.
Maintain detailed activity logs in prospect and resident accounts.
Label and log packages and notify residents as needed.
Enforce community policies and procedures under the Housing Contract and report contract violations to the Community Manager.
Follow corporate procedures and government laws relating to Fair Housing.
Participate in turn-related activities, including move-in and move-out days, unit inspections, trash-outs, and unit make-readies such as cleaning, painting, and furniture placement.
Perform additional tasks assigned by the Community Manager.
Participate in the on-call rotation and perform after-hours lockouts as needed.