Community Ambassador - The Retreat Tampa

Landmark Properties•Tampa, FL

About The Position

The Community Ambassador serves as a frontline representative of the community, delivering service to prospective and current residents and helping maximize occupancy. The role guides prospective residents through leasing, supports marketing and community events, and works toward sales goals set by the Associate Community Manager and Community Manager. It requires effective communication and time management, an average of 15–20 hours per week, and availability for varied hours based on business needs. The position reports to the Community Manager and has no direct reports or travel. The ambassador explains housing contracts and addendums, manages leads and tours, follows up with prospects, supports outreach campaigns, and helps maintain a positive resident experience. The position also supports daily property operations, resident communications, maintenance requests, policy enforcement, and seasonal turnover work, including move-ins, move-outs, inspections, trash-outs, cleaning, painting, and furniture placement. Evening, weekend, university-break, and extended turnover hours may be required. The ambassador participates in an on-call rotation and handles after-hours lockouts as needed.

Requirements

High school diploma or equivalent.
Strong organizational skills.
Dependability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Availability to work an average of 15–20 hours per week, including morning, evening, and weekend hours, university closings, and extended hours as needed during the turnover period.
Ability to meet the physical demands of the role, including frequently standing, walking, sitting, handling objects, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Pursuing a bachelor's degree in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.
Entrata experience.

Responsibilities

Explain the Housing Contract and related addendums to prospective residents, residents, and guarantors.
Complete sales and leasing tasks in accordance with V.I.B.E.S. training guidelines, including generating leads, completing guest cards, scheduling and conducting tours, and following up with leads.
Assist with community promotion through social media and on- and off-campus marketing events.
Assist with email and text campaigns using the Property Management Software.
Encourage participation in Residence Life activities and help maintain a positive community environment.
Assist with resident concerns and conflicts, escalating matters to the appropriate manager as needed.
Perform daily opening and closing checklists, inspect the model and tour route, and perform housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond promptly and professionally to internet and telephone inquiries.
Enter maintenance requests as needed.
Maintain detailed activity logs in prospect and resident accounts.
Label and log packages and notify residents as needed.
Enforce community policies and procedures under the Housing Contract, and report contract violations to the Community Manager.
Follow corporate procedures and government laws concerning Fair Housing.
Participate in turnover activities, including move-in and move-out days, unit inspections, trash-outs, and unit make-readies such as cleaning, painting, and furniture placement.
Complete additional tasks assigned by the Community Manager.
Participate in the on-call rotation and perform after-hours lockouts as needed.