Community Ambassador - The Retreat at Fayetteville

Landmark Properties•Fayetteville, AR

About The Position

The Community Ambassador is at the forefront of the community and delivers service to prospective and current residents to help maximize occupancy. The role guides prospective residents through leasing, helps plan and participate in marketing and community events, and works toward sales goals outlined by the Associate Community Manager and Community Manager. Strong communication and time-management skills are required. The position averages 15–20 hours per week, including evenings and weekends as business needs dictate. The Community Ambassador reports to the Community Manager, has no direct reports, and does not travel. Duties may be modified as community needs change. The role supports leasing, marketing, resident experience, and property operations, including seasonal turn activities. The work environment is usually moderately noisy; reasonable accommodations may be made to enable employees with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Strong organizational skills.
Dependability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Availability to work an average of 15–20 hours per week, including morning, evening, and weekend hours, university closings, and extended hours as needed during turn periods.
Ability to meet the physical demands of the job, including frequently standing, walking, sitting, handling or feeling objects, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Currently pursuing a bachelor's degree in a relevant major, such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.
Experience with Entrata.

Responsibilities

Explain the Housing Contract and related addendums to prospective residents, residents, and guarantors.
Perform sales and leasing tasks under V.I.B.E.S. training guidelines, including generating leads, completing guest cards, scheduling and conducting tours, and following up with leads.
Help promote the community through social media and on- and off-campus marketing events.
Assist with email and text campaigns using the Property Management Software.
Support a positive community environment and encourage participation in Residence Life activities.
Help resolve resident concerns or conflicts and escalate them to the appropriate manager when needed.
Perform daily opening and closing checklists, inspect the model and tour route, and complete housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries in a timely, professional manner.
Enter maintenance requests as needed.
Maintain detailed activity logs in prospect and resident accounts.
Label and log packages and send resident notifications as needed.
Enforce community policies and procedures under the Housing Contract, and report Housing Contract violations to the Community Manager.
Comply with corporate procedures and government laws regarding Fair Housing.
Participate in turn-related activities, including move-in and move-out days, unit inspections and trash-outs, and unit make-readies such as cleaning, painting, and furniture placement.
Complete additional tasks assigned by the Community Manager.
Participate in the on-call rotation and perform after-hours lockouts as needed.