Community Ambassador - The Retreat Tampa

Landmark Properties•Tampa, FL

About The Position

The Community Ambassador is at the forefront of the community and provides exceptional service to prospective and current residents to help maximize occupancy year over year. The role guides prospective residents through the leasing process, assists with planning and participating in marketing and community events, and meets sales goals set by the Associate Community Manager and Community Manager. The position requires effective communication and time management and averages 15–20 hours per week, including evenings and weekends as business needs dictate. The Community Ambassador supports leasing, marketing, resident experience, and property operations. Responsibilities include explaining housing contracts, generating and following up on leads, conducting tours, assisting with campaigns and events, responding to resident concerns, maintaining records, and supporting move-in, move-out, and unit preparation activities. The role reports to the Community Manager and has no direct reports or travel requirements.

Requirements

High school diploma or equivalent.
Strong organizational skills.
Dependability and self-discipline.
Availability to work an average of 15–20 hours per week, including morning, evening, and weekend hours and hours outside normal operating hours.
Availability during university closings, including spring, fall, and winter breaks and summer months.
Ability to work extended hours as necessary during the turn period.
Ability to meet the physical demands of the role, including frequently standing, walking, sitting, handling objects, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing.

Nice To Haves

Pursuing a bachelor's degree in a relevant major, such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.
Proficiency in Microsoft Office Suite or related software.
Entrata experience.

Responsibilities

Clearly communicate the Housing Contract and related addendums to prospective residents, residents, and guarantors.
Generate leads, complete guest cards, schedule and conduct tours, and follow up with prospective residents to help close sales in accordance with V.I.B.E.S. training guidelines.
Promote the community through social media and participate in on- and off-campus marketing events.
Assist with email and text campaigns using the Property Management Software.
Encourage participation in Residence Life activities and help maintain a positive community environment.
Assist with resident concerns and conflicts, escalating issues to the appropriate manager as needed.
Perform daily opening and closing checklists, inspect the model and tour route, and complete housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries in a timely and professional manner.
Enter maintenance requests as needed.
Maintain detailed activity logs in prospect and resident accounts.
Label and log packages and send resident notifications as needed.
Enforce community policies and procedures under the Housing Contract and report violations to the Community Manager.
Comply with corporate procedures and government laws on Fair Housing.
Participate in turn-related activities, including move-in and move-out days, unit inspections, trash-outs, and unit make-readies such as cleaning, painting, and furniture placement.
Complete additional tasks assigned by the Community Manager.
Participate in the on-call rotation and perform after-hours lockouts as needed.