Associate Community Manager - The Retreat on Milledge

Landmark Properties•Athens, GA

About The Position

The Associate Community Manager is responsible for marketing the community and achieving leasing targets while prioritizing the needs, requests, and follow-up of prospects and residents. The role requires professionalism and courtesy and reports to the Community Manager. It has no direct reports. Responsibilities may change as community needs evolve and are not limited to the duties listed. The Associate Community Manager supports leasing and marketing, administration, financial management, staff training, customer service, facilities, and risk control. The position involves communicating with residents, prospective residents, parents, university personnel, vendors, and the corporate team; supporting property operations and resident retention; and helping maintain a safe, clean, and professional community.

Requirements

Professionalism and courtesy in interactions with prospects and residents.
Ability to understand and communicate lease documents and related addendums.
Ability to maintain confidentiality of client, resident, and company information.
Ability to follow company policies and procedures and Fair Housing laws.
Ability to communicate effectively with residents, prospects, parents, university personnel, vendors, staff, and the corporate team.
Ability to assist with emergency response and enforce community safety procedures.
Ability to infrequently drive a vehicle for company business; intrastate and interstate travel or air travel may be required.

Responsibilities

Prepare marketing plans and develop strategies and programs to meet occupancy goals.
Prepare and monitor daily and weekly leasing reports and make pricing recommendations to support rent growth.
Ensure leasing staff follow corporate procedures and Fair Housing laws.
Ensure accurate data entry in Entrata and effective prospect follow-up.
Promote a favorable image of the community and use marketing techniques to generate and track prospective resident traffic.
Oversee sales activities, including appointments, lead generation, tours, model upkeep, and traffic follow-up.
Complete and submit market surveys, marketing calendars, guest cards, service requests, and other required materials on time.
Keep social media channels updated to promote the property.
Oversee renewal kick-off activities, including events and Community Ambassador zone walks.
Maintain confidentiality of client, resident, and company information; attend staff and special or emergency meetings; follow company policies and procedures; maintain a clean, professional work environment; and report time and attendance.
Understand lease documents and addendums and clearly communicate their terms to residents, prospective residents, and parents.
Participate in move-in and move-out activities, manage time effectively, and assist with corporate projects as requested.
Maximize revenue and occupancy and operate marketing activities within the approved budget.
Ensure staff follow Landmark LEASE protocols and train leasing staff in campus marketing and lease-document review and explanation.
Understand and exceed the needs and expectations of residents, prospects, clients, and vendors; communicate with residents, parents, and university personnel; and create and distribute monthly newsletters and resident communications.
Direct roommate mediation and resident-conflict resolution, encourage respect for individual differences, and participate in resident retention programs.
Assist the Community Manager in creating and implementing a successful turn plan; regularly walk the property to identify maintenance issues; and assist with quarterly unit inspections.
Understand, communicate, and enforce safety, emergency, and fire evacuation procedures, providing emergency response and referral resources.
Document and address resident behavior that violates the law or lease agreement and report safety and security risks to the Community Manager.
Prepare and submit incident reports when the Community Manager is absent and assist the Community Manager with emergencies alongside the corporate team.