Associate Community Manager - The Retreat West

Landmark Properties•Orlando, FL

About The Position

The Associate Community Manager is responsible for marketing the community, achieving leasing targets, and prioritizing the needs, requests, and follow-up of prospects and residents. The role requires professionalism and courtesy. It reports to the Community Manager and has no direct reports. The Associate Community Manager supports leasing and marketing, administration, financial management, personnel training, customer service, facilities, and risk control. Responsibilities include developing marketing strategies, monitoring leasing performance, maintaining accurate records in Entrata, conducting tours and follow-up, supporting renewals and resident retention, communicating with residents and university personnel, assisting with property inspections and turn planning, and responding to safety and emergency situations. The work environment is usually moderately noisy. The employee may infrequently drive for company business, including intrastate or interstate travel, or travel by air. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Professionalism and courtesy when interacting with prospects and residents.
Ability to understand and follow company policies and procedures and applicable Fair Housing laws.
Ability to understand lease documents and addendums and explain them clearly to residents, prospective residents, and parents.
Ability to maintain confidentiality of client, resident, and company information.
Ability to communicate effectively with residents, parents, university personnel, clients, vendors, and staff.
Ability to manage time efficiently and effectively.
Ability to support marketing, leasing, resident services, property operations, and emergency response responsibilities.

Responsibilities

Prepare marketing plans and develop strategies and programs to meet occupancy goals.
Prepare and monitor daily and weekly leasing reports and make pricing recommendations to support optimal rent growth.
Ensure leasing staff comply with corporate procedures and Fair Housing laws.
Ensure data is accurately entered in Entrata and supports quality follow-up.
Represent the community favorably to achieve property objectives and public recognition.
Generate and track prospective resident traffic using effective marketing techniques.
Conduct or oversee sales-closing tasks, including appointments, lead generation, tours, model maintenance, and traffic follow-up.
Complete and submit market surveys, marketing calendars, guest cards, service requests, and other required materials on time.
Update social media channels regularly to promote the property.
Oversee renewal kick-off activities, including event planning and execution and Community Ambassador zone walks.
Maintain confidentiality of client, resident, and company information.
Attend and contribute to staff, special, and emergency meetings.
Understand and follow Landmark Properties policies and procedures.
Maintain a clean, professional work environment and report time and attendance.
Understand lease documents and addendums and clearly communicate relevant information to residents, prospective residents, and parents.
Participate in move-in and move-out activities.
Manage time efficiently and effectively and assist with corporate projects as requested.
Maximize revenue and occupancy and operate marketing activities within the approved marketing budget.
Ensure staff practice Landmark LEASE protocols and train leasing staff on campus marketing and locations frequented by students.
Train leasing staff to review and explain lease documents and related addendums.
Understand and exceed the needs and expectations of residents, prospective residents, clients, and vendors.
Communicate actively and effectively with residents, parents, and university personnel.
Create and distribute the monthly newsletter and resident communications.
Direct roommate mediation and resident conflict resolution, encouraging respect for and appreciation of individual differences.
Participate in resident retention programs.
Assist the Community Manager with creating and implementing a successful turn plan.
Walk the property regularly to identify and address maintenance issues.
Assist the Community Manager and maintenance team with quarterly unit inspections to identify and address maintenance issues.
Understand, communicate, and enforce community safety, emergency, and fire evacuation procedures, including providing emergency response and referral services and resources.
Document and address resident behavior that violates the law or the community lease agreement.
Identify and report safety and security risks to the Community Manager.
Prepare and submit incident reports in the Community Manager’s absence.
Assist the Community Manager with emergency situations in conjunction with the corporate team.