Leasing & Marketing Assistant - The Retreat West

Landmark Properties•Orlando, FL

13d

About The Position

The Leasing & Marketing Assistant supports the planning of community events, participates in on- and off-campus activities, and serves prospective residents to meet goals set by the Community Manager. The role should be filled by an outgoing person who acts as a quality leader to Community Ambassadors. It reports to the Community Manager and has no direct reports. The assistant helps maintain the model and tour route, supports property curb appeal, tracks leasing performance, develops resident-retention and leasing efforts, and manages resident and marketing events. The role also supports prospective-resident follow-up, leasing administration, rent and deposit collection, marketing within budget, training, customer service, community upkeep, and risk reporting. Duties may change as community needs change.

Requirements

Must be outgoing.
Must act as a quality leader to Community Ambassadors.

Responsibilities

Monitor and maintain the model and tour route daily.
Assist with maintaining the property's curb appeal.
Help track and report leasing data, metrics, and goals.
Help develop and execute methods to retain residents and attract new ones.
Create and maintain relationships with vendors.
Organize and manage monthly resident and marketing events.
Prepare for and execute housing fairs and other on-campus events.
Assist with social media campaigns and maintain a social media presence.
Ensure follow-up activities take place for all prospective residents.
Report to work on time for scheduled shifts.
Maintain confidentiality of client, resident, and company information.
Follow Landmark Properties policies and procedures and maintain a clean, professional work environment.
Assist with roommate placement and matching.
Understand lease documents and addendums and clearly communicate relevant information to prospective residents and parents.
Participate in move-in activities.
Manage time efficiently and effectively.
Assist in maximizing revenue and occupancy.
Assist with collecting rents, security deposits, and other income as requested.
Conduct marketing activities within the marketing budget and obtain prior approval for deviations.
Provide documentation and receipts for company purchases.
Co-facilitate annual Leasing Training.
Help track Leasing Ambassador performance through lease audits.
Understand and exceed the needs and expectations of prospective residents, clients, and vendors.
Develop a sense of community among prospective residents and staff.
Maintain active, effective communication with prospective residents, parents, and university personnel.
Represent the community and Landmark Properties professionally.
Promote a positive community environment and encourage participation in events and activities.
Assist future residents with conflict mediation proactively and reactively.
Survey common areas regularly and report concerns or help clean up as needed.
Document and address resident behaviors that violate the law or community lease agreement.
Identify and report safety and security risks to the Community Manager.