Associate Clinical Oncology Specialist

Natera•Kansas City, KS

2d•Remote

About The Position

The Associate Clinical Oncology Specialist (ACOS) contributes to account sales, service, and support activities for Natera’s Oncology products in the Kansas City metro territory. The role supports patient adherence to oncologist-prescribed testing cadence, with a focus on improving patient outcomes. The ACOS identifies opportunities to improve clinical workflows, test fulfillment, internal systems, and processes, and helps drive Signatera patient retention and unit growth among existing customers. The role involves supporting assigned customers in partnership with a Clinical Oncology Specialist, developing relationships with oncology account personnel, monitoring patient testing, and helping medical professionals and staff with customer support, logistics, and problem solving. The ACOS learns Natera Oncology products and processes, educates medical professionals about test-order management resources, monitors performance indicators, and collaborates with internal stakeholders to support patients and providers. This is a remote USA position covering the Kansas City metro. Duties are typically performed in medical offices or hospitals. The role requires 25–50% travel and may involve work outside normal hours, including evenings and weekends. Compensation includes a base salary, uncapped commission, a car allowance program, and Restricted Stock Units (RSUs). The stated pay range is $80,000–$100,000 USD; actual compensation depends on factors including skills, experience, certifications, and office location.

Requirements

Bachelor’s degree preferred, or an Associate’s degree with a minimum of 4 years of relevant experience.
Medical assistant, clinical support, patient liaison, or nursing background, or a minimum of 2 years of sales experience.
Ability to thrive in ambiguous environments.
Strong interpersonal and analytical skills; flexibility, self-motivation, brightness, and a results-oriented approach.
Ability to think strategically and execute tactically.
Sense of urgency and desire to work in a fast-paced environment, with the ability to work independently.
Excellent written and verbal communication and organizational skills, including the ability to present effectively to internal and external customers.
Effective time-management skills and demonstrated ability to assess and prioritize.
Proficiency in Microsoft PowerPoint, Excel, and Gmail.
Ability to understand data spreadsheets and technologies.
Demonstrated ability to quickly learn software and reporting systems.
Ability to use a computer keyboard, communicate by telephone, and read printed material.
Ability to travel 25–50%.

Responsibilities

Work with the assigned Clinical Oncology Specialist to grow, maintain, and support existing customers.
Build relationships with key personnel at assigned oncology accounts to facilitate unit growth.
Analyze and monitor patient testing to help ensure patients remain on the protocol prescribed by their oncologist.
Assess the needs of medical professionals and staff, focusing on customer support, logistics coordination, and problem solving.
Become knowledgeable about Natera Oncology products and processes to maximize effectiveness in the field.
Educate medical professionals about tools and resources Natera provides for test-order management.
Use and maintain internal reports of key performance indicators related to patient retention and fulfilled order volume.
Partner with internal stakeholders, including sales representatives, patient coordinators, and territory managers, to support patients and providers.

Benefits

Uncapped commission.
Car allowance program.
Restricted Stock Units (RSUs).
Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
Free testing for employees and their immediate families.
Fertility care benefits.
Pregnancy and baby bonding leave.
401(k) benefits.
Commuter benefits.
Employee referral program.