Associate Clinical Oncology Specialist
About The Position
The Associate Clinical Oncology Specialist (ACOS) contributes to account sales, service, and support activities for Natera Oncology products. The role supports patient adherence to prescribed testing cadence, with a focus on improving patient outcomes. The ACOS identifies opportunities to improve clinical workflows, test fulfillment, internal systems, and processes, and cultivates relationships with customers and internal partners to support Signatera patient retention and unit growth within existing accounts. The territory is Los Angeles North, covering the San Fernando Valley, Glendale, Burbank, Ventura County, and north to Santa Barbara. The ideal candidate resides within the territory. Duties are typically performed in a medical office or hospital setting, with 25–50% travel required. The role may require work outside normal hours, including evenings and weekends.
Requirements
- Bachelor’s degree preferred, or an Associate’s degree with a minimum of 4 years of relevant experience.
- Background as a medical assistant, clinical support professional, patient liaison, or nurse in oncology; alternatively, a minimum of 2 years of medical sales experience.
- Ability to thrive in ambiguous environments.
- Strong interpersonal and analytical skills; self-motivated, flexible, results-oriented, and able to think strategically and execute tactically.
- Sense of urgency and ability to work independently in a fast-paced environment.
- Excellent written and verbal communication and organizational skills, including the ability to present effectively to internal and external customers.
- Effective time management skills and demonstrated ability to assess and prioritize.
- Proficiency in Microsoft PowerPoint, Excel, and Gmail.
- Ability to understand data spreadsheets and technologies.
- Demonstrated ability to quickly learn software and reporting systems.
- Ability to use a computer keyboard, communicate over the telephone, and read printed material.
- Ability to travel 25–50%.
Nice To Haves
- Bachelor’s degree.
- Residence within the Los Angeles North territory.
Responsibilities
- Work with assigned Clinical Oncology Specialists (COS) to grow, maintain, and support existing customers.
- Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth.
- Analyze and monitor patient testing to ensure patients remain on the protocol prescribed by the Oncologist.
- Assess the needs of medical professionals and staff, focusing on customer support, logistics coordination, and problem solving.
- Become an expert on Natera Oncology products and processes to maximize effectiveness in the field.
- Educate medical professionals on tools and resources Natera provides to facilitate test order management.
- Use and maintain internal reports of key performance indicators related to patient retention and fulfilled order volume.
- Partner with internal stakeholders, including sales representatives, patient coordinators, and territory managers, to achieve the best outcomes for patients and providers.
Benefits
- Uncapped commission.
- Car allowance program.
- Restricted Stock Units (RSUs).
- Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
- Free testing for employees and their immediate families.
- Fertility care benefits.
- Pregnancy and baby bonding leave.
- 401(k) benefits.
- Commuter benefits.
- Employee referral program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
