Associate Clinical Oncology Specialist

Natera • Phoenix, AZ

1d

About The Position

The Associate Clinical Oncology Specialist (ACOS) contributes to account sales, service, and support activities for Natera Oncology products in the Phoenix East territory, covering the Greater Phoenix East Valley, including Scottsdale, Tempe, Chandler, Gilbert, and surrounding communities. The role supports patient adherence to prescribed testing cadence, with a focus on improving patient outcomes, and identifies opportunities to improve clinical workflows, test fulfillment, internal systems, and processes.

The ACOS cultivates and maintains key customer relationships and partners with customers and internal teams to support Signatera patient retention and unit growth within existing accounts. The position works with an assigned Clinical Oncology Specialist (COS), supports oncology accounts, monitors patient testing, and helps medical professionals use Natera tools and resources for test order management. The role requires 25–50% travel and is typically performed in a medical office or hospital setting. Duties may occasionally require work outside normal hours, including evenings and weekends.

Requirements

• Associate’s degree with a minimum of 4 years of relevant experience, or a bachelor’s degree preferred.
• Medical assistant, clinical support, patient liaison, or nursing background in oncology, or a minimum of 2 years of medical sales experience.
• Strong interpersonal and analytical skills; able to work independently and thrive in ambiguous, fast-paced environments.
• Ability to think strategically and execute tactically, with a sense of urgency and results-oriented approach.
• Excellent written and verbal communication, organizational, and time-management skills, including the ability to present effectively to internal and external customers.
• Ability to assess and prioritize work effectively.
• Proficiency in Microsoft PowerPoint, Excel, and Gmail.
• Fluency in understanding data spreadsheets and technologies.
• Demonstrated ability to learn software and reporting systems quickly.
• Ability to use a computer keyboard, communicate by telephone, and read printed material.
• Ability to travel 25–50%.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Work with the assigned COS to grow, maintain, and support existing customers.
• Build relationships with key personnel at assigned oncology accounts to facilitate unit growth.
• Analyze and monitor patient testing to ensure patients remain on the protocol prescribed by the oncologist.
• Assess the needs of medical professionals and staff, focusing on customer support, logistics coordination, and problem solving.
• Develop expertise in Natera Oncology products and processes to maximize effectiveness in the field.
• Educate medical professionals on Natera tools and resources for test order management.
• Utilize and maintain internal reports of key performance indicators related to patient retention and fulfilled order volume.
• Partner with internal stakeholders, including sales representatives, patient coordinators, and territory managers, to achieve good outcomes for patients and providers.

Benefits

• Uncapped commission.
• Car allowance program.
• Restricted Stock Units (RSUs).
• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401(k) benefits.
• Commuter benefits.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree