Associate Clinical Oncology Specialist
About The Position
The Associate Clinical Oncology Specialist (ACOS) contributes to account sales, service, and support activities for Natera Oncology products. The role supports patient adherence to prescribed testing cadence to help improve outcomes and identifies opportunities to improve clinical workflows, test fulfillment, and internal systems and processes. The specialist builds and maintains customer relationships and collaborates with customers and internal partners to support Signatera patient retention and unit growth within existing accounts. The role covers the Tyler, Texas territory; Natera ideally seeks someone based in Shreveport, Louisiana, or the surrounding area. It is listed as Remote USA, with duties typically performed in a medical office or hospital setting. Travel of 25–50% is required.
Requirements
- Bachelor’s degree preferred, or an associate degree with at least 4 years of relevant experience.
- Medical assistant, clinical support, patient liaison, or nursing background, or at least 2 years of sales experience.
- Strong interpersonal and analytical skills; flexibility, self-motivation, and results orientation.
- Ability to think strategically and execute tactically.
- Ability to work independently with urgency and an internal drive to succeed in a fast-paced environment.
- Excellent written and verbal communication and organizational skills, including the ability to present effectively to internal and external customers.
- Effective time-management skills and the ability to assess and prioritize.
- Proficiency in Microsoft PowerPoint, Excel, and Gmail.
- Ability to understand data spreadsheets and technologies.
- Ability to quickly learn software and reporting systems.
- Ability to use a computer keyboard, communicate over the telephone, and read printed material.
Nice To Haves
- Bachelor’s degree.
- Residence in Shreveport, Louisiana, or the surrounding area.
Responsibilities
- Work with the assigned Clinical Oncology Specialist to grow, maintain, and support existing customers.
- Build relationships with key personnel at assigned oncology accounts to facilitate unit growth.
- Analyze and monitor patient testing to help ensure patients remain on the protocol prescribed by the oncologist.
- Assess the needs of medical professionals and staff, focusing on customer support, logistics coordination, and problem solving.
- Develop expertise in Natera Oncology products and processes to maximize effectiveness in the field.
- Educate medical professionals on Natera tools and resources for test order management.
- Use and maintain internal reports of key performance indicators related to patient retention and fulfilled order volume.
- Partner with internal stakeholders, including sales representatives, patient coordinators, and territory managers, to achieve strong outcomes for patients and providers.
Benefits
- Competitive employee benefits, including medical, dental, vision, life, and disability plans for eligible employees and their dependents.
- Free testing for employees and their immediate families.
- Fertility care benefits.
- Pregnancy and baby bonding leave.
- 401(k) benefits.
- Commuter benefits.
- Employee referral program.
- Uncapped commission.
- Car allowance program.
- Restricted Stock Units (RSUs).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
