Associate Clinical Oncology Specialist

Natera•Los Angeles, CA

14h•Onsite

About The Position

The Associate Clinical Oncology Specialist (ACOS) contributes to account sales, service, and support for Natera Oncology products. The role focuses on supporting adherence to prescribed testing cadence to help improve patient outcomes, identifying opportunities to improve clinical workflows and test fulfillment, and strengthening internal systems and processes. The ACOS cultivates relationships with customers and internal partners to support Signatera patient retention and unit growth within existing accounts. The position covers the Greater Los Angeles Area. The ideal candidate resides in Pasadena, Santa Clarita, or Los Angeles Proper and is willing to travel occasionally to Hawaii. Duties are typically performed in a medical office or hospital setting. The position requires 25–50% travel and may involve work outside normal working hours, including evenings and weekends.

Requirements

Bachelor’s degree preferred, or an associate degree with at least four years of relevant experience.
Medical assistant, clinical support, patient liaison, or nursing background in oncology, or at least two years of medical sales experience.
Strong interpersonal and analytical skills.
Ability to work independently, think strategically, execute tactically, and act with urgency.
Strong organizational and written and verbal communication skills, including the ability to present effectively to internal and external customers.
Effective time-management skills, including the ability to assess and prioritize.
Proficiency in Microsoft PowerPoint, Excel, and Gmail.
Ability to understand data spreadsheets and technologies.
Ability to learn software and reporting systems quickly.
Ability to use a computer keyboard, communicate by telephone, and read printed material.
Willingness to travel 25–50% and occasionally to Hawaii.

Nice To Haves

Bachelor’s degree.
Residence in Pasadena, Santa Clarita, or Los Angeles Proper.
Background as a medical assistant, clinical support professional, patient liaison, or nurse in oncology.

Responsibilities

Work with the assigned Clinical Oncology Specialist (COS) to grow, maintain, and support existing customers.
Build relationships with key personnel at assigned oncology accounts to facilitate unit growth.
Analyze and monitor patient testing to help ensure patients remain on the protocol prescribed by the oncologist.
Assess the needs of medical professionals and staff, focusing on customer support, logistics coordination, and problem solving.
Develop expertise in Natera Oncology products and processes to maximize effectiveness in the field.
Educate medical professionals about Natera tools and resources that facilitate test order management.
Use and maintain internal reports of key performance indicators related to patient retention and fulfilled order volume.
Partner with internal stakeholders, including sales representatives, patient coordinators, and territory managers, to support patient and provider outcomes.

Benefits

Uncapped commission.
Car allowance program.
Restricted Stock Units (RSUs) and long-term equity awards.
Comprehensive medical, dental, and vision benefits.
Life and disability plans for eligible employees and dependents.
401(k) with company match.
Generous paid time off and company holidays.
Fertility care benefits and free testing for employees and their immediate families.
Pregnancy and baby bonding leave.
Commuter benefits.
Wellness and work-life benefits.
Employee referral program.