Associate Clinical Oncology Specialist

Natera•San Jose, CA

14h

About The Position

The Associate Clinical Oncology Specialist (ACOS) contributes to account sales, service, and support activities for Natera Oncology products. The role focuses on helping patients adhere to the test cadence prescribed by their oncologists, with the goal of improving patient outcomes. The specialist identifies opportunities to improve clinical workflows, test fulfillment, and internal systems and processes, while cultivating relationships that support Signatera patient retention and unit growth at existing customers. The territory is San Jose, covering Palo Alto through Salinas and Monterey. Candidates are expected to reside within the territory. Duties are typically performed in a medical office or hospital setting, with 25–50% travel required. The schedule may sometimes include evenings and weekends.

Requirements

Bachelor’s degree preferred, or an Associate’s degree with at least four years of relevant experience.
A medical assistant, clinical support, patient liaison, or nursing background in oncology, or at least two years of medical sales experience.
Ability to thrive in ambiguous environments.
Strong interpersonal and analytical skills; flexibility, self-motivation, and a results-oriented approach.
Ability to think strategically and execute tactically.
Sense of urgency and ability to work independently in a fast-paced environment.
Excellent written and verbal communication and organizational skills, including the ability to present effectively to internal and external customers.
Effective time-management skills and ability to assess and prioritize tasks.
Proficiency in Microsoft PowerPoint, Excel, and Gmail.
Ability to understand data spreadsheets and technologies.
Demonstrated ability to learn software and reporting systems quickly.
Ability to use a computer keyboard, communicate over the telephone, and read printed material.
Ability to reside in the territory covering Palo Alto through Salinas and Monterey.

Nice To Haves

Bachelor’s degree.
Medical assistant, clinical support, patient liaison, or nursing experience in oncology.
At least two years of medical sales experience.

Responsibilities

Work with the assigned Clinical Oncology Specialist to grow, maintain, and support existing customers.
Build relationships with key personnel at assigned oncology accounts to facilitate unit growth.
Analyze and monitor patient testing to help ensure patients remain on the protocol prescribed by their oncologist.
Assess the needs of medical professionals and staff, focusing on customer support, logistics coordination, and problem-solving.
Become an expert on Natera Oncology products and processes to maximize effectiveness in the field.
Educate medical professionals about Natera tools and resources for test order management.
Use and maintain internal reports on key performance indicators related to patient retention and fulfilled order volume.
Partner with internal stakeholders, including sales representatives, patient coordinators, and territory managers, to achieve good outcomes for patients and providers.

Benefits

Uncapped commission.
Car allowance program.
Restricted Stock Units (RSUs) and long-term equity awards.
Comprehensive medical, dental, and vision benefits.
Life and disability plans for eligible employees and their dependents.
401(k) with company match.
Generous paid time off and company holidays.
Wellness and work-life benefits.
Fertility care benefits and free testing for employees and their immediate families.
Pregnancy and baby bonding leave.
Commuter benefits.
Employee referral program.