Associate Clinical Director (ACD) – CCM/PCM

MedElite Group•Hollywood, FL

1d•Onsite

About The Position

MedElite is seeking an Associate Clinical Director for its Chronic Care Management (CCM) and Principal Care Management (PCM) programs. The role supports the Senior Director in operational excellence, quality assurance, and program performance across these initiatives. It combines operational leadership, data analysis, and clinical program oversight to promote consistency, compliance, and continuous improvement across teams and facilities. The position is based in Hollywood, Florida, and is full time, with a negotiable salary. The Associate Clinical Director oversees daily program operations, supports coordinators with workflow and charting issues, and helps ensure staff meet documentation, accuracy, and productivity standards. The role also conducts audits, supports training, validates reporting, analyzes performance metrics, assists with facility and Director of Nursing (DON) outreach, and collaborates with cross-functional teams. The position requires extended computer work and prolonged sitting. MedElite describes itself as a healthcare company dedicated to improving care in skilled nursing and long-term care facilities through a data-driven, treat-in-place model. It provides proactive care at the bedside through a network of advanced practice providers and specialty clinicians.

Requirements

Bachelor’s degree required; a clinical or healthcare-related field is preferred.
At least 4 years of experience in healthcare operations, care management, quality assurance, or clinical program oversight.
Strong understanding of CCM/PCM workflows, CMS documentation requirements, and compliance standards.
Experience with data analysis, reporting validation, and performance tracking.
Ability to identify process gaps and implement scalable improvements.
Excellent communication and cross-functional collaboration skills.
High attention to detail, with strong organizational and analytical capabilities.
Computer work involving keyboard and mouse use for extended periods and prolonged sitting.

Nice To Haves

A bachelor’s degree in a clinical or healthcare-related field.
Experience working with EMRs and reporting tools.

Responsibilities

Support the Senior Director in executing CCM and PCM program goals, initiatives, and quality metrics.
Oversee daily operations and help ensure staff meet documentation, accuracy, and productivity standards.
Provide coordinators with real-time support for workflow and charting challenges.
Ensure consistent implementation of policies, workflows, and compliance standards across facilities.
Conduct routine chart audits for adherence to CMS guidelines and internal standards.
Support coordinator onboarding and ongoing training, emphasizing documentation accuracy and consistent workflows.
Work with the Quality Assurance team to identify trends, gaps, and systemic issues and implement corrective action plans.
Support and educate offshore teams on accurate data entry and alignment with clinical documentation.
Analyze reporting outputs with leadership to ensure data accuracy and integrity.
Validate consistency between interactive dashboards and static reports, identifying and resolving discrepancies.
Lead reporting-focused projects to improve usability, reliability, and audit readiness.
Track and trend accuracy, productivity, and audit completion metrics, and present actionable insights.
Prepare and validate facility-facing reports for DON outreach initiatives.
Support coordination of DON meetings and synthesize feedback for leadership review.
Assist in training leadership teams to conduct effective clinical and relationship-driven discussions with facility partners.
Collaborate with Program Leads, QA, Compliance, and Data Analytics teams.
Maintain communication with the Senior Director regarding progress, risks, and operational needs.
Participate in leadership meetings and contribute to strategic planning and process improvement initiatives.