Temporary PCM Assistant

Community Hospice & Health Services•Modesto, CA

13d•$20 - $27•Onsite

About The Position

Under the supervision of the Patient Care Manager (PCM) or Branch/ACHH Administrator, the PCM Assistant performs clerical and support duties associated with the clinical team's day-to-day operations. The role supports patient care scheduling, clinical documentation, communications, records processing, and meeting preparation while helping the hospice team maintain compliance with applicable federal, state, and CHAP regulations. The position is temporary and located in an office environment, using a computer and general office equipment. It requires handling confidential information and working in a fast-paced, emotionally demanding hospice environment while maintaining a positive attitude and adapting to changing priorities.

Requirements

Type 50 words per minute with a high level of accuracy.
Proficiency with Word, Excel, and PowerPoint.
Knowledge of medical terminology.
High school graduation or equivalent.
Good oral and written communication skills.
Ability to respond flexibly to changing situations and reprioritize work as needed.
Ability to handle confidential information and share appropriate information with coworkers and other departments.
Ability to develop and maintain cooperative, constructive relationships with people at all levels inside and outside the organization.
Ability to manage multiple projects and tasks simultaneously and use time and resources efficiently.
Ability to work in a fast-paced, emotionally demanding environment and maintain a positive attitude while working with staff, patients, and families concerning end-of-life issues.

Nice To Haves

Hospice and/or electronic medical records experience.
Some knowledge of Access or other database management.

Responsibilities

Facilitate acquisition of patient-related documents through communication with Community Hospice employees, physicians and physician office staff, and hospital staff.
Maintain schedules for physician and nurse practitioner visits at skilled facilities, and for Hospice Aide visits; help find coverage when needed and schedule visits promptly based on staff availability and patient, family, and facility needs.
Support the Patient Care Manager and clinical team with assigned tasks, including faxing and contacting contracted skilled nursing facilities.
Facilitate communication among internal and external customers.
Ensure electronic medical record documentation is complete; review and close discharged-patient charts and verify patient charts contain required documents and consistent data.
Provide clerical support to the Patient Care Manager and clinical staff.
Prepare letters notifying primary care providers of patient deaths and approved form letters requested by team Social Workers.
Prepare chart binders for patients residing at care facilities.
Locate partner hospices for patients who wish to travel and initiate travel contracts to support continuity of care.
Take staff meeting minutes, prepare for Interdisciplinary Team (IDT) and other designated meetings, and maintain meeting attendance records.
Order and maintain appropriate office supplies.
Enter information promptly and assemble information for new patient chart activation, including scanning/imaging and filing.
Track admissions and discharges.
Process admission Certification of Terminal Illness.
Respond to medical-record requests by gathering requested records, presenting them to the PCM for review, and obtaining permission to release them.
Prepare records and, when needed, notification letters for providers assuming care when patients no longer wish to remain on services.
Process initial certifications and recertifications of hospice patient care plans and Medicare and Medi-Cal recertifications; maintain timely schedules for required physician and nurse practitioner face-to-face visits.
Assemble materials for IDT meetings.
Serve as liaison between the clinical team and other CHHS departments regarding transfers.
Assist the Patient Care Manager in ensuring the hospice team and office comply with applicable federal, state, and CHAP regulations.
Follow CHHS policies and procedures, including those covering dress code, communication, safety, infection control, privacy, and confidentiality.
Perform other assigned duties, including covering absences, providing relief during peak work periods, or otherwise meeting organizational needs.