Associate Care Coordinator

VieMed Careers • New Orleans, LA

9d • Onsite

About The Position

The Associate Care Coordinator works with office staff to ensure prompt and accurate processing of referrals, documentation, and service-related activities. This role supports assigned Territory Patient Care Coordinators and sales teams in executing territory growth strategies. The Associate Care Coordinator builds and maintains relationships with physicians, hospitals, pulmonary practices, case managers, and referral sources. They are responsible for obtaining re-authorization documentation for on-going coverage of durable medical equipment and delivering educational materials, company updates, and service information to referral partners. This position also coordinates communication and collaboration between clinical and sales teams, assists with physician, hospital, case management, and referral source relationship development, and supports territory growth and business development initiatives. The role involves maintaining CRM records, referral activity tracking, and territory documentation, as well as assisting with lead generation, sales pipeline support, and account management activities. The Associate Care Coordinator also supports territory coverage during PTO, training, travel, and other business needs, and participates in territory business planning and growth initiatives. Other duties and projects may be assigned.

Requirements

• Effective written and verbal communication skills.
• Adheres to company policies and procedures.
• Strong communication and presentation skills.
• Valid driver's license and ability to travel throughout assigned territory.

Nice To Haves

• Bachelor's degree preferred.
• 1–3 years of healthcare sales, clinical, customer service, or relationship-management experience.
• Experience working with physicians, hospitals, case management, pulmonary practices, or post-acute care settings preferred.

Responsibilities

• Works with office staff to ensure prompt and accurate processing of referrals, documentation, and service-related activities.
• Supports assigned Territory Patient Care Coordinators and sales teams in executing territory growth strategies.
• Builds and maintains relationships with physicians, hospitals, pulmonary practices, case managers, and referral sources.
• Conducts routine visits to referral sources to strengthen partnerships and identify growth opportunities.
• Responsible for obtaining re-authorization documentation for on-going coverage of durable medical equipment.
• Delivers educational materials, company updates, and service information to referral partners.
• Coordinates communication and collaboration between clinical and sales teams.
• Assists with physician, hospital, case management, and referral source relationship development.
• Supports territory growth and business development initiatives.
• Maintains CRM records, referral activity tracking, and territory documentation.
• Assists with lead generation, sales pipeline support, and account management activities.
• Supports territory coverage during PTO, training, travel, and other business needs.
• Participates in territory business planning and growth initiatives.
• Other duties/projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level