Associate Branch Manager (Floater)

First Entertainment Credit Union • Hollywood, FL

1d • Onsite

About The Position

First Entertainment Credit Union is seeking a floater Associate Branch Manager to assist with overseeing service expectations, goal achievement, and daily branch operations. The role motivates, guides, and trains teammates in service expectations, cross-selling, and production efforts, and supervises and coordinates employees who assist members. The position supports a broad range of financial services, including opening and closing accounts, opening and renewing certificates, opening IRA accounts, processing and funding consumer loans, and addressing members’ general financial needs.

This is a full-time, onsite opportunity based in Hollywood. Depending on coverage needs, the role may float to various community branch locations in Los Angeles. The position reports to the Sr. Branch Manager. The target starting hourly rate in California is between $33.50 and $40.00.

The role supports First Entertainment’s mission to build lifelong financial relationships with people in entertainment based on a deep understanding of how they live and work, and is expected to uphold its core values: Members First, Ownership, Integrity, Innovation, Inclusivity, and One Team.

Requirements

• High school graduate; a two-year college degree or equivalent, or completion of a specialized course of study at a business or trade school, is preferred.
• Two to five years of work-related experience in a full-service financial institution or experience in a related position in a related field.
• Knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
• Knowledge of regulations applicable to essential responsibilities.
• Reliable means of transportation and ability to work Saturdays if needed.
• Effective communication skills across all audience levels.
• Proficiency in MS Office products, including Word, Excel, and Outlook, and Symitar for Windows (Episys).
• Notary certification or ability to become certified within the first 12 months of employment.

Nice To Haves

• Prior leadership experience as a manager or supervisor.
• At least two years of supervisory or lead employee experience.
• A two-year college degree or equivalent, or completion of a specialized course of study at a business or trade school.

Responsibilities

• Assist with effective and efficient branch production, quality service, sales, and operations.
• Lead, supervise, and train staff, including new employees, ensuring their knowledge and skills are appropriate to their duties, particularly regarding quality service expectations and cross-selling products and services.
• Follow up on new and pending accounts and applications processed by the employee and staff to identify and maximize cross-sell opportunities.
• Manage employee lifecycle activities, including recruiting, feedback and coaching, learning and development, and performance feedback.
• Maintain adequate controls for tasks including card issuance systems, branch opening and closing, cash counts, and cash and negotiable instrument controls and processing.
• Serve as a Membership Officer responsible for reviewing, verifying, and approving new accounts.
• Provide coverage support to other branches as requested by the leadership team.
• Perform other tasks as assigned by the leadership team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED