Production Associate (Floater)

Xerox • Montgomery, AL

1d • $39,240 - $78,480

About The Position

The Production Associate (Floater) supports on-site customer solutions across mailroom services, print and document operations, and administrative support, with an emphasis on service excellence and customer satisfaction. The role requires travel across Georgia, Alabama, Tennessee, Ohio, Florida, and Kentucky, including overnight travel at least once per month for up to four nights. Training on Xerox systems and equipment will be provided.

The position operates office and production equipment; handles and tracks mail and packages; prepares, prints, and finishes documents; and maintains records related to billing, meter reads, and production jobs. It also involves monitoring supplies, meeting service-level expectations, escalating issues, interacting with clients, and completing administrative and reporting tasks using Microsoft Office and internal systems. The work includes light physical tasks, such as lifting up to 50 pounds and standing for extended periods.

Requirements

• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Functional knowledge of Microsoft Word, Excel, and Outlook.
• High attention to detail and organization.
• Ability to work independently and solve operational issues.
• Comfort with light physical tasks, including lifting up to 50 pounds and standing for extended periods.
• Ability to travel across Georgia, Alabama, Tennessee, Ohio, Florida, and Kentucky, including overnight travel at least once per month for up to four nights.

Nice To Haves

• At least one year of experience in customer service or operations support is preferred.

Responsibilities

• Operate office and production equipment, including printers, scanners, inserters, and fax machines, and ensure optimal performance.
• Sort, scan, and distribute mail and track packages.
• Prepare, print, and finish documents, including stapling, binding, and laminating.
• Maintain accurate logs and documentation for billing, meter reads, and production jobs.
• Ensure compliance with Service Level Agreements and promptly escalate issues.
• Monitor supply inventory and replenish supplies as needed.
• Provide excellent customer service and serve as a key daily contact for client interactions.
• Use Microsoft Office tools and internal systems for administrative and reporting tasks.

Benefits

• Full medical, dental, and vision coverage.
• Wellness credits.
• Company contribution to a Health Savings Account.
• 401k matching.
• Paid time off, holidays, and personal days.
• Growth opportunities for future career development within a supportive and collaborative company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED