Associate Banker, 30 Hours, Fairview Heights, IL - Fairview Heights Branch

JPMorganChase • Fairview Heights, IL

1d • Onsite

About The Position

As an Associate Banker at Chase, you represent the brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create positive client experiences. You contribute to branch success by building trusted client relationships, sharing product knowledge and solutions, and helping clients work toward their financial goals.

The role includes greeting and assisting clients in the branch, managing lobby traffic and appointments with a tablet, servicing accounts and opening new accounts, helping clients with everyday transactions and self-service technology, and supporting branch operations. All work must comply with applicable bank policies, procedures, and regulatory requirements.

Requirements

• Ability to put clients first and exceed expectations by delivering attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively with a team to provide seamless, caring service.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients as they enter the branch and provide attentive, friendly service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and technology options, including the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATM, while following bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED