Associate Banker, 30 Hours, Fairview Heights, IL - Fairview Heights Branch

JPMorgan Chase & Co. • Fairview Heights, IL

1d • $20 - $25 • Onsite

About The Position

As an Associate Banker at Chase, you represent the company’s brand and culture by combining attentive, welcoming service with banking technology and financial solutions. You contribute to branch success by delivering positive client experiences, building trusted relationships, sharing product knowledge, and helping clients work toward their financial goals. The role includes client service, account support, education on digital banking options, and branch operations.

Requirements

• Ability to put clients first, exceed expectations, and create a welcoming environment through attentive and friendly service.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, understand and assist clients, and anticipate their needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively to elevate the client experience and deliver seamless service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients as they enter the branch, manage lobby traffic with a tablet, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts while following applicable policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by listening actively, asking thoughtful questions, showing empathy, and sharing relevant product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals and provide seamless service.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATM, in accordance with bank policies and procedures.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED