Sales Associate (Full-Time) - Fairview Heights, Fairview Heights, IL

DTLR, Inc.•Fairview Heights, IL

2d•$16 - $17•Onsite

About The Position

The Full-Time Sales Associate assists the store management team with daily store operations, including providing excellent customer service, driving sales, merchandising, and other duties assigned by management. Work is expected to be performed professionally, courteously, reliably, and with a focus on results. The standard work week is 35 to 40 hours. The associate builds customer relationships, identifies customer needs, and provides knowledgeable product assistance. The role also involves maintaining fashion and trend knowledge, supporting shipments and inventory presentation, following company policies and point-of-sale procedures, and helping maintain a neat sales environment. The associate supports loss prevention, store safety and operational compliance, and employee training in selling and merchandising techniques. The position may require working in multiple stores in the assigned district.

Requirements

Excellent command of English to communicate effectively with management, customers, and coworkers.
Demonstrated leadership and ability to work with minimal supervision and take charge of the store when necessary.
Open availability and flexibility to meet customer demand and business needs.
Basic fashion and style trend knowledge and interest in working with customers in a retail setting.
Proven ability to build and work as part of a team, handle responsibility, and understand the needs of the street lifestyle customer.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.

Nice To Haves

Previous retail or customer service work experience is preferred but not necessary.
High school diploma or equivalent is preferred.

Responsibilities

Build customer relationships and assist customers professionally, courteously, attentively, honestly, and responsively.
Identify customer needs and provide knowledgeable assistance in selecting suitable products.
Use fashion and trend knowledge to sell appropriate merchandise while maintaining company standards.
Assist with shipments, merchandising, restocking, and pricing.
Maintain a positive and enthusiastic attitude toward the job and company.
Comply with and enforce company policies.
Participate in service training and product programs.
Assist the Store Manager in identifying loss or inventory inconsistencies and meeting shrink goals.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested selling and merchandising techniques.
Help prevent inventory shrinkage by protecting the store against shoplifting and internal theft and following loss-prevention and security procedures.
Follow point-of-sale procedures, balance money handled during assigned shifts, and work with management to investigate discrepancies.
Keep management informed of important developments and potential problems.
Help maintain a neat and orderly sales environment.
Perform other duties as assigned.