Personal Banking - Associate Banker

NBH Bank•Excelsior Springs, MO

About The Position

The Associate Banker provides customer service to a diverse audience, introduces clients to banking products, services, and digital solutions, processes account transactions, and works toward individual and banking-center sales and service goals. The role may also support other departments as needed and requires building strong relationships with clients and fellow associates while treating everyone with respect and consideration. This position is suited to someone seeking to build a career in finance. Training and coaching are provided during onboarding and on the job, with opportunities for advancement as the associate demonstrates success. The role follows established processes and expectations, emphasizing accurate work, adherence to guidelines and policies, and independent contribution at a steady pace. The position may require grasping, pushing, pulling, lifting, bending, raising, and holding hands and arms overhead for certain tasks. Associates must be able to work overtime as necessary, typically no more than 5%. Scheduling is flexible as business needs allow. The role is eligible for a scorecard-based incentive plan, with monthly incentives based on performance against defined metrics. Benefits include insurance, a 401(k), an associate stock purchase program, paid time off, and associate banking perks.

Requirements

High school diploma or equivalent.
Strong work ethic and ability to complete work accurately.
Ability to think logically, analyze situations, and make sound decisions.
Ability to handle multiple tasks simultaneously.
Ability to work with multiple computer and software systems.
Ability to calculate figures and amounts, such as cash back and percentages.
Ability to meet the physical demands of certain tasks, including grasping, pushing, pulling, lifting, bending, raising, and holding hands and arms overhead.
Ability to work overtime as necessary, typically no more than 5%.

Nice To Haves

Previous banking, cash handling, or financial services experience.
At least 6 months of demonstrated successful sales experience.
Bilingual language skills.
A passionate and motivated self-starter.
Interest in educating clients about banking products and the bank’s digital technologies.

Responsibilities

Provide exceptional service to a diverse audience.
Introduce clients to banking products, services, and digital solutions.
Process account transactions.
Work toward individual and banking-center-specific sales and service goals.
Assist other departments as needed.
Build rapport with clients and fellow associates, treating others with respect and consideration.
Deliver detailed and accurate work according to established guidelines.
Follow and help maintain guidelines, structure, and established policies.