Personal Banking - Associate Banker

NBH Bank • Excelsior Springs, MO

18h

About The Position

The Associate Banker provides exceptional service to a diverse client base and helps clients understand banking products, services, and digital solutions. The role processes account transactions, assists clients, and works toward individual and banking-center sales and service goals. Associate Bankers may support other departments as needed and are expected to build positive relationships with clients and fellow associates while treating everyone with respect and consideration.

This is an entry point for people seeking to build a career in finance. The company provides training and coaching during onboarding and on the job, with opportunities for advancement as associates demonstrate success. The work is performed with clear direction, established processes, and specific guidelines; it calls for accurate, detailed work and independent contribution at a steady pace.

The bank describes its culture as centered on relationships, fairness, simplicity, equity, diversity, and inclusion. It supports communities through banking relationships, investments, grants, and volunteerism, and aims to help associates feel welcome and empowered.

Requirements

• High school diploma or equivalent.
• Strong work ethic and ability to complete work accurately.
• Ability to think logically, analyze situations, and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Capacity to work with multiple computer and software systems.
• Ability to calculate figures and amounts, such as cash back and percentages.
• Must be able to work overtime as necessary, typically no more than 5%.
• Must be legally authorized to work in the United States; employment eligibility will be verified at hire.
• Selected candidates must complete applicable pre-employment checks, including a criminal history report, global screen, drug screen, employment credit report, and, if applicable, a driving record.

Nice To Haves

• Previous banking, cash handling, or financial service experience.
• At least 6 months of demonstrated successful sales experience.
• Bilingual language skills.
• Passionate and motivated self-starter.
• Passion for educating clients about banking products and available digital technologies.

Responsibilities

• Provide exceptional service to a diverse audience of clients.
• Introduce clients to banking products, services, and digital solutions.
• Process account transactions and assist clients.
• Work toward individual and banking-center sales and service goals.
• Assist other departments as needed.
• Build rapport with clients and fellow associates, treating others with respect and consideration.
• Complete detailed, accurate work according to guidelines and established policies.
• Participate in maintaining guidelines, structure, and established policies.
• Work independently at a steady pace within clear direction, established processes, and expectations.

Benefits

• Scorecard-based incentive plan with monthly incentives based on performance against defined metrics.
• Insurance benefits.
• 401(k).
• Associate stock purchase program.
• Paid time off.
• Associate banking perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED